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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Boost your Contact Center's Key Metrics with Better Language Support

Boost your Contact Center's Key Metrics with Better Language Support

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Are You Compliant?: Deaf and Hard of Hearing Patients

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The American Health Lawyers Association published a paper in April 2018 documenting the increase in legal proceedings against health care providers. ...
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Topics: Affordable Care Act, Healthcare, Compliance, Language Access

Are You Compliant with the New ERISA Language Access Requirements?

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The month of April introduced new procedural requirements for private sector employee benefit plans. On April 1, 2018, the final rule amending the ...
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Topics: Insurance, Compliance, Language Access

Breaking Down the Language Access Requirements of Section 1557

The final ruling of Section 1557 of the Affordable Care Act (ACA) put major changes in motion regarding individuals’ ability to access health care ...
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Topics: Affordable Care Act, Healthcare, Health Insurance, Compliance, Language Access

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