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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Patient Journey Mapping for Limited-English Proficient (LEP) Patients

When a patient decides they need treatment from a healthcare provider, they go through several unique stages before, during, and after their care. ...
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Topics: Healthcare, Language Access, Patient Experience

Language Access in Mortgage Servicing Act: What it Means for Your Business

In 2021, Texas Congressional representative Silvia Garcia introduced the Language Access in Mortgage Servicing Act (H.R. 3009) to amend the Truth in ...
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Topics: Language Services, Tips & Resources

Translation vs. Interpretation: What’s the Difference?

Unless you use language services often or are in the language industry yourself, the various terms used can be slightly confusing. However, it's ...
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Topics: Telephone Interpreting, Translation, Language Access

Looking Ahead: Healthy People 2030 LEP Objectives

Since 1980, the Healthy People initiative has set goals and measurable objectives to improve health and well-being in the United States.
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Topics: Healthcare, Language Access, Patient Experience

Improve Readmission Rates & Reduce Length of Stay with Better Language Support

Patients with limited-English proficiency (LEP) are at higher risk for healthcare readmission and experience longer stays than English-speaking ...
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Topics: Healthcare, Language Access, Patient Experience, Access & Outcomes

Language Access in Education: Bridging the Gap

One of the hallmarks of the American educational system is inclusivity and access. The U.S. Constitution requires that all children have equal access ...
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Topics: Access & Outcomes

GLOBO Invests in the Future of ASL Interpreting Professionals

April 2022 –  Crabtree, a GLOBO company, is proud to announce the expansion of professional development opportunities for American Sign Language ...
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Topics: Press Release, Language Services

Improve CMS Star Ratings with Quality Language Support

For healthcare consumers, the expected cost, quality and outcome of their care can be daunting. This is even more complicated for patients at the ...
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Topics: Healthcare, Language Access

Effective Use of Telephone Interpreting: A Guide for Agents

With the United States now more culturally diverse than ever, language support and telephone interpreting have grown to be a necessary component ...
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Topics: Telephone Interpreting, Language Services, Contact Centers, Tips & Resources

How Insurers Can Increase Efficiencies with Language Support

Across industries, there is pressure to deliver better quality services and support without increasing costs— the insurance industry is no different.
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Topics: Insurance