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Around the Web: On International Translation Day, Let's Celebrate Linguists

[fa icon="calendar'] Sep 30, 2018 10:30:00 AM / by Francesca Mayr

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Press Release: For the 4th Time, GLOBO Appears on the Inc. 5000 List of Fastest Growing Companies

[fa icon="calendar'] Aug 15, 2018 2:15:06 PM / by Chrissy Bullock posted in Press Release

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NEW YORK, August 15, 2018 – Inc. magazine today revealed that GLOBO is No. 950 on its 37th annual Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. With an outstanding three-year sales growth of 521%, this marks GLOBO's fourth consecutive year on the Inc. 5000|500.

“GLOBO’s mission is to help people communicate when it matters most, no matter what language they speak,” said Gene Schriver, founder and CEO of GLOBO. “Beyond language and cultural diversity necessitating empathy in communication, the trend across industries is toward ever-more personalized experiences, requiring an empathetic understanding of people and their needs. By developing a platform that provides access to omnichannel language services and delivers real-time data and insights, we empower our clients to better understand and engage their diverse consumer segments."

"I attribute our tremendous growth to our talented team and loyal customers who have a shared passion for driving innovation through technology and leveraging data as a strategic asset."

- Gene Schriver, founder and CEO of GLOBO

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Are You Compliant with the New ERISA Language Access Requirements?

[fa icon="calendar'] Apr 30, 2018 10:24:00 AM / by Chrissy Bullock posted in Language Access, Insurance, Compliance

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ERISA_Final Rule_Lanaguage_Access

The month of April introduced new procedural requirements for private sector employee benefit plans.

On April 1, 2018, the final rule amending the claims procedure for disability benefits plans under Section 503 of the Employee Retirement Income Security Act (ERISA) took effect.

Section 503 of ERISA outlines procedural requirements for employee benefit plans regarding the filing of benefit claims, notification of benefit determinations and appeal of adverse benefit determinations. The final rule amends the procedural requirements to include additional rules and protections for disability claimants, comparable to the protections for group health plan claims under the Affordable Care Act (ACA)

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EY announces Gene Schriver of GLOBO Entrepreneur Of The Year 2018 Award finalist in Greater Philadelphia

[fa icon="calendar'] Apr 26, 2018 3:14:49 PM / by Chrissy Bullock posted in Press Release

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2018 EOY Regional Finalist LogoPhiladelphia, April 25, 2018 – EY today announced that Gene Schriver of GLOBO is a finalist for the Entrepreneur Of The Year® 2018 Award in the Greater Philadelphia Region. The awards program recognizes entrepreneurs who are excelling in areas such as innovation, financial performance and personal commitment to their businesses and communities. Gene Schriver was selected as a finalist, for a second year in a row, by a panel of independent judges. Award winners will be announced at a special gala event on June 14, 2018 at the Kimmel Center for the Performing Arts, Perelman Theater Plaza.

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[Case Study: Healthcare] Medical Center Improves Language Access with Centralized Support

[fa icon="calendar'] Apr 6, 2018 9:35:50 AM / by Matt Schuh posted in Language Access, Patient Experience, Healthcare, Case Study

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Improving Language Access with Centralized Suport-01

When a 500-bed, independent medical center – known for superior patient care  was struggling to communicate with its diverse patient population, it partnered with GLOBO to centralize support and improve language access.

A Growing Need for Language Support

Located in an urban area with a highly-diverse population, the medical center recognized that providing culturally and linguistically appropriate services was central to the delivery of safe, equitable, high-quality patient care. However, the medical center's Director of Patient Relations feared its use of multiple language services vendors was jeopardizing its ability to provide meaningful access throughout the facility.

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GLOBO to Demo On-Demand Human Translation Tool at 2018 Game Developers Conference

[fa icon="calendar'] Mar 7, 2018 12:14:46 PM / by Chrissy Bullock

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GLOBO’s cloud-based platform, GLOBO HQ, offers access to human translators for on-demand email and chat translation, schedule-based localization and other language services. The platform empowers gaming companies to confidently launch titles in new markets, scale quickly and turn their customer service reps into multilingual powerhouses--instantly.

The GLOBO team will demonstrate GLOBO HQ, the all-in-one language services platform, at this year’s Game Developers Conference, held again at San Francisco’s Moscone Center, from March 19-23 (booth #1242, South Hall).

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Avoid a Language Support Fire Drill with These Questions

[fa icon="calendar'] Jan 25, 2018 10:33:00 AM / by Michael Dombkoski

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"If you think hiring a professional is expensive, wait until you hire an amateur." You've probably heard this quote before, and it couldn't be more true when it comes to hiring a language services provider. 

On paper and without any real probing, the language services provider offering the lowest per-minute cost may seem like the best option. But the hidden costs of inefficiency, poor service and angry customers are going to lurk under those “great” prices. And they're going to surface... with a vengeance.

To avoid a last-minute language support fire drill, consider these questions to help you better understand a provider’s offerings and find the language services provider that can offer you the most long-term value. 

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Around the Web: Putting the 'Patient' in 'Patient Experience'

[fa icon="calendar'] Jan 12, 2018 10:40:57 AM / by Francesca Mayr

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Putting the Patient in Patient Experience

Patients are more empowered than ever before. 

And though improved Patient Experience has long been a healthcare industry goal, what it means to be truly patient-focused is challenged daily. With individuals creating communities to explore health solutions and conduct their own research, in addition to healthcare institutions developing patient think tanks and innovation programs, the spirit of the Maker Movement is alive and well in the healthcare space.

In order for these collaborative spaces for patient-provider exchanges and research to be truly useful, everyone needs to speak the same language (literally and figuratively). Understanding and acknowledging differences in cultural background, learning style, and expectations, means that collaborative innovation can take place in a more profound way. And recording patient data in a contextualized manner, means innovation can happen more quickly.

This week, we're interested in what it means to put the patient at the center of innovation. We've collected ideas from around the web on health makerspaces, contextualized data, and decentralized research to get our wheels turning on how to include the 'Patient' as an active participant in 'Patient Experience'.

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Ensuring Smooth Transitions of Care for Limited English Proficient Patients

[fa icon="calendar'] Dec 5, 2017 11:44:44 AM / by Jessalyn Kadelski posted in Affordable Care Act, Healthcare, Patient Experience

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Transitions in care -- when a patient moves from one setting of care to another -- represent significant vulnerability for all patients. When a patient is Limited English Proficient, opportunities for miscommunication pose an added challenge in transitioning their care safely. 

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GLOBO Develops Language Add-on Tech for Telemedicine

[fa icon="calendar'] Nov 17, 2017 4:39:41 PM / by GLOBO posted in Press Release

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It is no secret that business of healthcare in the US is expensive, inefficient and ripe for disruption. For over a decade, prognosticators have touted the benefits of telemedicine as a key disruptor with visions of a holographic doctor who makes housecalls.

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