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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Celebrating Women in Language

Across literature, music, film, and more, linguists are vessels for communication across cultures. Their work has enabled us to live in a world where ...
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Caring for Limited English Patients Amid the COVID-19 Outbreak

Disseminating accurate information to LEP patients is critical in preventing the spread of the coronavirus. With the recent outbreak of coronavirus ...
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Topics: Healthcare, Access & Outcomes

Language Steals the Spotlight at the 92nd Academy Awards

Sharing the spotlight among Hollywood’s elite at the 92nd Academy Awards this past Sunday was an unexpected (though much welcome) guest: Language.
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How to Design Your Ideal Language Access Plan

Outcome-based care is transforming the healthcare industry. As providers transition to patient centricity — an approach that encourages patients to ...
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Topics: Healthcare, Language Access

Mastering Customer Centricity with Language Data & Insights

It’s no secret that the cost of acquiring a new customer is significantly higher than the cost of retaining an existing one. Businesses must fight ...
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Topics: Data, Language Support 101, Tips & Resources

Why You Should Choose Empathy Today (And Every Day)

On World Kindness Day, we’re reflecting on the role empathy plays at GLOBO, including the impact it has had on the lives of our customers, employees, ...
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Topics: The GLOBO Story

How Quality Improvement Enhances Patient Experience (And Your Bottom Line)

Equipping providers with the tools and resources needed to provide quality care to LEP patients is critical. Imagine you're a doctor and a patient ...
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Topics: Healthcare, Access & Outcomes

How "Open" is Your Open Enrollment?

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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Topics: Insurance, Healthcare, Access & Outcomes

How Coffee & Critique Helps us Speak the Same Language

Fostering creative engagement, opportunities for low-stakes feedback, and increased visibility across departments in service of better customer ...
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Topics: The GLOBO Story

Around the Web: Observing How Linguists Shape the World

Every day, language professionals around the world work to preserve clarity in public discourse and interpersonal communication. In honor of ...
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Topics: The GLOBO Story