When to Use Telephone, Video Remote or On-Site Interpreting at Your Health Facility

[fa icon="calendar'] Apr 25, 2017 9:51:12 AM / by Matt Schuh posted in Healthcare, language services

[fa icon="comment"] 0 Comments

three-door-choice-1.jpg

The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients through evidence-based, cost-effective care. Part of improving outcomes at your health facility is ensuring that your medical staff can effectively communicate with every patient, regardless of language. Implementing language services at your system should be a no-brainer, but sometimes choosing which method of interpretation to use in a given situation isn’t as easy.

Read More [fa icon=long-arrow-right"]

EY announces Gene Schriver of GLOBO Entrepreneur Of The Year 2017 Award finalist in Greater Philadelphia

[fa icon="calendar'] Apr 20, 2017 9:32:33 AM / by Chrissy Bullock posted in Press Release

[fa icon="comment"] 0 Comments

Philadelphia, PA, April 20, 2017 – EY announced that Gene Schriver, CEO of GLOBO, is a finalist for the Entrepreneur Of The Year® 2017 Award in the Greater Philadelphia Region. The awards program, which is celebrating its 31st year, recognizes entrepreneurs who are excelling in areas such as innovation, financial performance and personal commitment to their businesses and communities. Schriver was selected as a finalist by a panel of independent judges. Award winners will be announced at a special gala event on Wednesday, June 7, 2017 at the Kimmel Center for Performing Arts, Perelman Theater Plaza.

Read More [fa icon=long-arrow-right"]

This is why Section 1557's Language Access Rules Must be Preserved

[fa icon="calendar'] Apr 13, 2017 11:10:49 AM / by Matt Schuh posted in Affordable Care Act, Healthcare

[fa icon="comment"] 0 Comments

us-capitol.jpg

One incremental improvement can pave the way for significant change.

Section 1557 of the Affordable Care Act (ACA) is one such improvement. The law seeks to reduce healthcare disparities by requiring covered health programs and activities to offer meaningful access to care to all patients. Under this provision, individuals with limited English proficiency, as

Read More [fa icon=long-arrow-right"]

GLOBO Acquires Certified Translators and Interpreters, Brings on Mark Rockford

[fa icon="calendar'] Mar 23, 2017 12:48:59 PM / by Chrissy Bullock posted in Press Release

[fa icon="comment"] 0 Comments

PHILADELPHIA—March 23, 2017—GLOBO, a technology and services company specializing in multilingual communication, announced today it acquired Certified Translators and Interpreters, based in Houston, Texas. Mark Rockford, a leader in the language services industry and the founder of Certified Translators and Interpreters, joins GLOBO as the Vice President of Strategic Services.

Read More [fa icon=long-arrow-right"]

How Language Support Improves Risk Stratification Pools

[fa icon="calendar'] Mar 23, 2017 9:28:31 AM / by Matt Schuh posted in Healthcare

[fa icon="comment"] 0 Comments

risk-pool-3.jpg

Risk isn’t just a strategy board game. It's a guiding principle in reaching conclusions and making decisions. Nowhere is the need to identify and quantify risk clearer than in healthcare.

Patients and medical professionals work hand-in-hand to identify health histories and risk factors as they develop care plans. Clinicians and data experts rely on patients’ medical histories and habits

Read More [fa icon=long-arrow-right"]

In the Era of Patient-Centered Care, Language Support is Critical

[fa icon="calendar'] Mar 16, 2017 9:30:40 AM / by Matt Schuh posted in Healthcare, language services, Language Access

[fa icon="comment"] 0 Comments

patient-centered-care.jpg

At 18 percent of the U.S. gross domestic product, the healthcare industry is a mammoth web that ties together for-profit and nonprofit health systems, insurance companies, government agencies and consumers. Still, even the slightest shift in thinking--like moving from doctor-centric decision making to patient-centered care--can cause rippling effects throughout the industry.

The Institute of Medicine defines patient-centered care as “respectful of and responsive to

Read More [fa icon=long-arrow-right"]

4 Ways to Ace Your Healthcare System’s Website Translation

[fa icon="calendar'] Mar 9, 2017 9:57:34 AM / by Matt Schuh posted in Healthcare, Translation

[fa icon="comment"] 0 Comments

translate-website.png

Every healthcare system needs to have a functional, informative website. But consider this: Are your patients able to read the website in the language they speak?

Many of your patients--about 20 percent--speak a language other than English at home, but most websites are written in English. A global survey of 3,000 individuals reveals that more than half of those individuals prefer websites written in their native tongue, or boycott English-language

Read More [fa icon=long-arrow-right"]

Do I Need Machine or Human Translation? Ask this Question Instead.

[fa icon="calendar'] Mar 2, 2017 9:22:08 AM / by Marina Kec posted in Translation

[fa icon="comment"] 0 Comments

machine_vs_human.png

Machine translation and human translation shouldn’t be rivals--they’re better off being teammates. But you need to know their strengths, and their drawbacks, so you can better judge when it’s appropriate to use each technique.

This is because there’s no “one size fits all” for translation, and you shouldn’t be after a single solution. You need a strategic combination that plays to the strengths of machine translation and professional translation services. A language services provider can help determine when it’s appropriate to use machine translation and human translation together, and when it’s advantageous to rely entirely on professional translation services.

So the question isn’t, “Which one?”, but “How do I integrate each?” Let’s review the benefits of machine translation and human translation (with the added bonus of translation memory) and highlight when to employ these techniques.

Read More [fa icon=long-arrow-right"]

GLOBO to Demo On-Demand Chat and Email Translation Tool at Game Developers Conference

[fa icon="calendar'] Feb 23, 2017 1:26:16 PM / by Chrissy Bullock posted in Press Release, Gaming

[fa icon="comment"] 0 Comments

San-Francisco_Cropped.jpg

GLOBO, the most disruptive and technology-forward language services provider, quickly connects gaming companies and their customer service reps with human translators for on-demand chat and email translation services. The GLOBO team will demonstrate GLOBO HQ™, the all-in-one language services platform, at this year’s Game Developers Conference, held again at San Francisco’s Moscone Center, from Feb. 27 to March 3 (booth #2136, South Hall).

Read More [fa icon=long-arrow-right"]

Don't Let Your Global Gamers Disconnect. Level up Your Support Team with Translation Services.

[fa icon="calendar'] Feb 15, 2017 4:02:59 PM / by Kathleen McBride posted in Translation, Gaming

[fa icon="comment"] 0 Comments

gaming-translation.png

A mobile game can become a chart-topper anytime, anywhere. When a game becomes a global phenomenon, like Angry Birds or Clash of Clans, millions of mobile users become gamers overnight.

A spot on a top 10 chart is great for the bottom line--gaming research firm Newzoo estimates gamers spent more than $36 billion on in-app purchases in 2016--but creates new challenges for your customer support team charged with answering help chat or email requests from gamers in different countries. And hiring in-language agents, especially in these unpredictable markets, can prove costly.

A new player has entered the game: on-demand chat and email translation, performed by qualified linguists. Leveraging human linguists to provide rapid, on-demand translation services helps your customer support team seamlessly communicate with players around the world, no matter what language they speak. And by partnering with a language services provider that supports a multitude of languages (think upwards of 250 languages), you can easily scale into new markets and respond to unexpected growth.

Read More [fa icon=long-arrow-right"]