The recent past has seen our world grow ever more productive and efficient. Now, we’re prioritizing empathy.
From customized shopping experiences to personalized telemedicine, the trend across industries is to innovate, humanize, and make meaning at the individual level. The result? Increasingly less tolerance for a poor experience:including one that isn’t delivered in the customer’s or patient’s preferred language.
This week, we’re interested in the future. We’ve gathered some ideas from around the web, and invite you to imagine with us what the future could look like as experiences become more empathetic and communication more seamless across channels and across languages. The possibilities are endless.