What's New with GLOBO HQ

September 2023

GLOBO HQ Release 2.0.4

Expected launch date:  September 23, 2023

This GLOBO HQ Portal release offers incremental improvements to the client dashboard, account administration and engineering features. Updates include: 

• Client Dashboard. Improvements to VRI dashboard and video call reports include new search and export features, providing enhanced insights and experience for call review and VRI usage reports. 

• Account Administration. Continuous improvements to our account administration workflow enhance the configuration and efficiency of our billing process.
• Connection API. New enhancement to GLOBO's Connections API provides a more streamlined data intake process. This feature allows users to customize the user interface based on question type and retrieve all possible allowed answers, ensuring data consistency.

August 2023

GLOBO HQ Release 2.0.3

Expected launch date:  August 31, 2023

This GLOBO HQ Portal release offers incremental improvements to linguist management and account administration features. Updates include:

• Linguist Management. Improvements to our user interface enhance usability for linguists. Additionally, billing and payment configuration updates have been made to improve the linguist payment experience. 
• Account Administration. Ongoing internal improvements to account administrative features allow a quicker and more detailed invoicing process.

June 2023

GLOBO HQ Release 2.0.2

Expected launch date:  June 29, 2023

This GLOBO HQ Portal release offers incremental improvements to scheduled calls, engineering, and account administration features. Updates include:

• Scheduled Calls. Improvements to the Scheduled Calls for a better interpreter experience.
• Scaling and Reliability (Multiregion). Introducing an additional layer to our business continuity and disaster recovery program to improve our high availability.
• Account Administration. Ongoing internal improvements to account administrative features provide a streamlined process to create more efficient billing.

GLOBO HQ Release 2.0.1

Launching June 8, 2023

This GLOBO HQ Portal release offers improvements to scheduled call protocols and billing and data features. Updates include:

• Scheduled Calls. If the scheduled call information needs to be updated after an interpreter has been assigned to an appointment, the portal will prompt users to cancel and create a new scheduled call. This feature was designed to enhance the scheduled call experience and avoid confusion with interpreters.
• Billing & Data. Internal improvements to billing and data features provide a streamlined process for invoice format and enhanced data insights. 

May 2023

GLOBO HQ Release 2.0.0

Launching May 18, 2023

This GLOBO HQ Portal release offers streamlined improvements, such as access to Single Sign On,  and ongoing enhancements to billing and security features. Updates include:

• Single Sign On/Okta/Auth0 Integration. Powered by Auth0’s Customer Identity and Access Management (CIAM) platform, users can safely access GLOBO HQ through the same system you use to authenticate elsewhere. To get started configuring single sign on, please reach out to your customer success manager, who will schedule an implementation call with our technical team.
• Warm Call Transfer between Agent and Interpreters. Implementing the ability for GLOBO Agents to communicate with interpreters before transferring a telephone interpreting call to them.

GLOBO HQ for Android Release 1.3.0

Launching May 10, 2023

This Android release offers features that improve the experience at the point of access, including the ability to configure Single Sign On, so providers don’t need to remember a separate set of credentials. All devices using the GLOBO HQ Android app will be required to update their app in order to continue to use the GLOBO app. Updates include:

• Single Sign On Access GLOBO HQ with the same system you use to authenticate elsewhere. To get started configuring single sign on, please reach out to your customer success manager who will schedule an implementation call with our technical team.
• Portrait Mode. We no longer force landscape orientation when making Audio and Video calls.

GLOBO HQ Release 1.9.9.4

Launching May 4, 2023

This GLOBO HQ Portal release offers enhancements to our platform and key improvements to data and insights reporting features. Updates include:

• Virtual Backgrounds for VRI. Create a consistent user experience with virtual backgrounds.  GLOBO spoken-language video interpreters can now join calls with a standard virtual background. Custom backgrounds may be configured by customer. To add a custom background, reach out to your customer success manager.
• Translation & Localization Project Efficiencies. GLOBO Translation Project Managers will receive email communications for project updates, allowing for more seamless project communications.

GLOBO HQ for iOS Release 1.4.0

Launching May 1, 2023

This iOS release offers features that improve the experience at the point of access, including the ability to configure Single Sign On, so providers don’t need to remember a separate set of credentials. All devices using the GLOBO HQ iOS app will be required to update their app in order to continue to use the GLOBO app. Updates include:

• Single Sign On. Access GLOBO HQ through the same system you use to authenticate elsewhere. To get started configuring single sign on, please reach out to your customer success manager who will schedule an implementation call with our technical team.
• Scheduled Calls. Access an existing scheduled call from an iOS device. Simply enter the access code to join the call directly from the app.
• Configurable Session Timeout Support. Session Timeout can be configured for your organization.
• Device IDs. When installing GLOBO HQ on an iOS device using an MDM, a Device ID that will be included on all requests can be set.
• Barcode Scanner. Simple barcode scanner which supports scanning plain text barcodes in as intake values. This feature requires implementation based on barcode-specific parameters by client.