Patient Journey
Every touchpoint accounted for.
Follow the patient journey for an average GLOBO healthcare customer:
![Journey-Marketing](https://www.helloglobo.com/hs-fs/hubfs/Journey-Marketing.png?width=424&name=Journey-Marketing.png)
1
Marketing
Translation, Localization, Transcreation
Patient is exposed to ads & marketing campaigns, explores physician directory & website.
2
Scheduling
Translation, Interpreting
Patient reviews provider options via the website:
- Selects a provider who rates favorably for Language Access
- Schedules appointment via website or over the phone
- Selects language preference
![Journey-Scheduling](https://www.helloglobo.com/hs-fs/hubfs/Journey-Scheduling.png?width=638&name=Journey-Scheduling.png)
![Journey-Visit-Prep](https://www.helloglobo.com/hs-fs/hubfs/Journey-Visit-Prep.png?width=592&name=Journey-Visit-Prep.png)
3
Visit Prep
Translation, Interpreting
Patient receives information regarding:
- Financial counseling
- Registration
- Insurance verification
- Required activities (i.e., no eating)
4
Travel, Navigation
Translation, Interpreting, Transcreation
Patient schedules ride assistance to the visit. Patient is greeted upon arrival and receives documentation regarding their right to an interpreter.
![Journey-Travel](https://www.helloglobo.com/hs-fs/hubfs/Journey-Travel.png?width=638&name=Journey-Travel.png)
![Journey-During-Visit](https://www.helloglobo.com/hs-fs/hubfs/Journey-During-Visit.png?width=424&name=Journey-During-Visit.png)
5
During the Visit
Translation, Interpreting
Using an interpreter, the patient communicates with the provider.
![Journey-Checkout](https://www.helloglobo.com/hs-fs/hubfs/Journey-Checkout.png?width=592&name=Journey-Checkout.png)
6
Checkout
Translation, Interpreting
The patient engages in administrative interactions, including follow-up scheduling. They also receive their treatment plan and instructions (i.e., discharge). Finally, the patient receives ride assistance home from the appointment.
7
Rx, Tests
Translation, Interpreting
Upon discharge, the patient receives medication instructions and any test results.
![Journey-Rx-Tests](https://www.helloglobo.com/hubfs/Journey-Rx-Tests.png)
![Journey-Followup](https://www.helloglobo.com/hs-fs/hubfs/Journey-Followup.png?width=424&name=Journey-Followup.png)
8
Follow-up Care & Communication
Translation, Interpreting, Transcreation
The patient receives their medical bill and a patient satisfaction survey request. The patient is able to communicate with their provider via their patient portal. They also receive any follow-up care and information on applicable patient support groups.