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The Affordable Care Act (ACA) was created to reduce the number of uninsured Americans, while improving quality measures and containing costs. Another goal of the ACA is to reduce disparities among underserved populations, including individuals with limited English proficiency.
As the ACA continues to push new consumers into the market, and more limited-English speakers seek coverage through the exchanges, the need for language assistance becomes increasingly prevalent.
Of the estimated 25 million people in the United States with limited English proficiency, one third (or 9.5 million people) did not have health insurance in 2012.
To ensure meaningful access to care and coverage for limited-English speakers, health insurance providers that wish to participate in the exchanges must comply with the nondiscrimination and language access requirements outlined in the ACA.
There is a shift in the patient landscape: one in five Americans speak a language other than English at home. Of this group, 41% are classified as Limited English Proficient. That means 25 million people in the United States speak English “less than very well."
With 25 million people in the United States speaking English "less than very well," your company has an opportunity to gain new business by tailoring your customer outreach to Limited English Proficient consumers.
By creating a marketplace for Americans to shop for quality subsidized insurance, the ACA has increased the pressure on health insurance providers to become more competitive. Health insurance providers that offer exceptional language support, catering to the needs of the significant (and growing) Limited English Proficient population, are in a position to outpace the competition, expand their customer base and drive top-line revenue.
How can you ensure compliance and remain competitive in a shifting patient landscape? We're here to help.
Trusted as the sole provider of telephone interpreting and written translation for the Centers for Medicare & Medicaid Services (CMS), GLOBO can help you ensure compliance with the language access requirements of the ACA, while providing the insight and support you need to serve the growing Limited English Proficient population. Getting started with GLOBO is easy.