OSF HealthCare’s language access goals were clear: find a provider that had the ability to consolidate language services to a single vendor; integrate language support into their current virtual health platforms; and gain a holistic partner that could act as an extension of their internal language access initiatives.
Prior to partnering with GLOBO, OSF was experiencing difficulties in coordinating language support for video appointments. With a high Spanish-speaking population, it was critical to find a solution that could integrate seamlessly in order to ensure equitable care to all patients.
“We’re thrilled to have the opportunity to partner with the team at OSF,” says Ed Regan, Director of Sales at GLOBO. “Our goal has always been to act as a true partner -- ensuring our customers have the ability to provide equal access to all, no matter what language they speak. As we continue to work closely with OSF HealthCare, we’re looking forward to providing their facilities with the tools necessary to do just that.”
OSF HealthCare consists of 147 locations, including 14 hospitals, and two colleges of nursing throughout Illinois and Michigan. In 2020, for the ninth year in a row, OSF was awarded the CHIME Digital Health Most Wired recognition from the College of Healthcare Information Management Executives (CHIME). The award is based on a survey that assesses how effectively healthcare organizations apply core and advanced technologies into their clinical and business programs to improve health and care in their communities.
In addition to innovative technological initiatives, GLOBO is working closely with OSF to provide educational resources for providers and staff. The health system has shown significant interest in equipping employees with the tools and resources needed to provide the highest quality care to all patients, no matter what language they speak.
“The team at OSF has continuously championed the importance of a holistic partnership with their language support provider,” says Matt Vizza, Account Executive. “It’s always exciting to work with customers who place an emphasis on providing great experiences for the limited-English speaking population and are willing to take on internal initiatives to achieve that goal.”
Support for Telehealth
What will a successful partnership look like? GLOBO’s Director of Customer Experience, Alec Kissell, says the first step is integrating GLOBO’s proprietary platform, GLOBO HQ, into OSF’s current virtual appointment program. This initiative is especially important as telehealth becomes increasingly critical following the onset of the COVID-19 pandemic.
About OSF HealthCare
OSF HealthCare is an integrated health system owned and operated by The Sisters of the Third Order of St. Francis, headquartered in Peoria, Illinois. OSF HealthCare employs more than 23,600 Mission Partners in 147 locations, including 14 hospitals – ten acute care, four critical access – with 2,097 licensed beds, and two colleges of nursing throughout Illinois and Michigan. The OSF HealthCare physician network employs more than 1,500 primary care, specialist and advanced practice providers. OSF HealthCare, through OSF Home Care Services, operates an extensive network of home health and hospice services. It also owns Pointcore, Inc., comprised of health care-related businesses; OSF HealthCare Foundation, the philanthropic arm for the organization; and OSF Ventures, which provides investment capital for promising health care innovation startups. More at osfhealthcare.org.
GLOBO is a technology-focused language solutions provider that enables organizations to communicate across 250+ languages, providing robust data and insights through a revolutionary cloud-based platform, GLOBO HQ.