Terms & Conditions
Terms of Service
Changes to These Terms. We may revise these Terms from time to time. If we do, those revised Terms will supersede prior versions. Unless we say otherwise, revisions will be effective upon the effective date indicated at the top of these Terms. We will provide you advance notice of any material revisions. This notice will be provided via an email to the email address we have on file. For other revisions, we will update the effective date of these Terms at the top of the page. Your continued access or use of our Services constitutes your acceptance of any revisions.
Usage of Services. Customer represents that language services will be used for its own internal purposes. Prohibited uses include: (i) transmission of messages or other material which constitute an infringement of copyrights or trademarks, unauthorized disclosure of trade secrets, any criminal prohibitions regarding the use of telephones to transmit obscene threatening or harassing messages, a libelous or slanderous statement; or (ii) a violation of any applicable statute or state law or regulation. Customer agrees to defend and indemnify GLOBO and its affiliates and to hold them harmless from any claim or action whatsoever arising from the use of any language services and support in any form and manner prohibited by this section.
Services Rendered. For purposes of acquiring intake information, as might be requested by the customer, GLOBO will use commercially reasonable efforts, and generally recognized industry standards for similar practices, to obtain the information that has been requested by Customer. GLOBO is not responsible for ensuring that the information provided to it in this process is accurate and complete, nor does GLOBO make any representations as to accuracy or completeness of the information. Missing, incomplete or incorrect intake or end user data is not a reason to deny payment for services provided by GLOBO. Moreover, the Customer, and not GLOBO, is responsible for any unauthorized usage, or unauthorized attempts to use the services provided pursuant to this contract, including all charges resulting from such unauthorized use.
Confidentiality. GLOBO shall take appropriate action to ensure confidentiality of Customer’s confidential information and to treat it with the same degree of care that it uses to protect its own confidential information of like kind and value, but in no case less than a commercially reasonable degree of care.
GLOBO agrees to maintain the Confidential Information of the Customer in strict confidence and to use it only for the purpose and to the extent necessary for the performance of any of its obligations under the Agreement. Notwithstanding the foregoing, GLOBO may do any or all of the following:
(i) make available Confidential Information to those Representatives of GLOBO who need to know such information for purposes of the implementation of this Agreement;
(ii) make available Confidential Information to a third party for the purpose and to the extent necessary for the performance of its obligations under the Agreement, to the extent necessary to permit a third party to perform legal, accounting, or audit services for
GLOBO, and to the extent necessary to permit a third party to assist GLOBO in assessing its business operations, provided that each such third party is subject to confidentiality obligations at least as stringent as those applicable to GLOBO hereunder;
(iii) make disclosures as required (i) where requested under proper authority or required by any court of competent jurisdiction or any competent judicial, governmental, supervisory or regulatory body, or (ii) where required by legal processes or applicable laws or regulation, provided that reasonable measures are taken to limit such disclosures and to obtain confidential treatment or a protective order and the GLOBO notifies Customer reasonably in advance and allows the Customer to participate in such efforts; and/or
(iv) disclose Confidential Information with the express prior written consent of Customer.
Customer shall take appropriate action to ensure confidentiality of GLOBO’s confidential information and/or proprietary software, including GLOBO’s proprietary platform, GLOBO HQ, to which the Customer may have access and to treat it with the same degree of care that it uses to protect its own confidential information of like kind and value, but in no case less than a commercially reasonable degree of care. Customer agrees to maintain the Confidential Information of GLOBO in strict confidence and use it only for the purpose and to the extent necessary under the terms of this Agreement.
Customer shall not at any time, directly or indirectly: (a) copy, modify, or create derivative works of the GLOBO KAI application or any accompanying documentation in whole or in part; (b) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available GLOBO KAI other than as agreed to herein; (c) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to the source code of GLOBO KAI in whole or in part; or (d) use GLOBO KAI in any manner or for any purpose
that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law. The Customer acknowledges that GLOBO KAI is proprietary and confidential to GLOBO.
De-Identified Data.. Customer agrees that GLOBO may retain and use Customer data and data from any other sources, including data derived from Personal Information, Protected Health Information and Confidential Information for the purposes of quality control and review, service improvement, research, development of new or related products and services, analytics, publications, and presentations, provided that any Customer data is de-identified prior to use for any purpose other than provision of Services to Customer. Protected Health Information will be de-identified consistent with 45 C.F.R. §164.514(b). Any other customer data will be de-identified in a manner that will prevent re-identification of data.
Call Recording. GLOBO records the interpretation sessions for the purposes of quality control and review, service improvement, research, development of new or related products and services and analytics.
Intellectual Property Ownership; Feedback. Customer acknowledges that, as between the Customer and GLOBO, GLOBO owns all right, title, and interest, including all intellectual property rights, in and to GLOBO KAI and the GLOBO application. If the Customer or any of its employees or contractors or other authorized users submits, orally or in writing, suggestions or recommended changes to GLOBO KAI, including without limitation, new features or functionality relating thereto, or any comments, questions, suggestions, or the like (“Feedback”), GLOBO is free to use such Feedback irrespective of any other obligation or limitation between the parties governing such Feedback. Customer hereby assigns to GLOBO all right, title, and interest in, and GLOBO is free to use, without any attribution or compensation to any party, any ideas, know-how, concepts, techniques, or other intellectual property rights contained in the Feedback, for any purpose whatsoever, although GLOBO is not required to use any Feedback.
GLOBO KAI is provided “as is” and GLOBO hereby disclaims all warranties, whether express or implied, statutory, or otherwise. GLOBO specifically disclaims all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and all warranties arising from course of dealing, usage or trade practice. GLOBO makes no representation or warranty of any kind that GLOBO KAI and its outputs will meet Customer’s or any other person's requirements, operate without interruption, achieve any intended result, or work with any software or system.
Exclusive Remedy and Limitation Liability. For the purposes of the exclusive remedy and limitations of liability set forth in this section, GLOBO shall be deemed to include GLOBO, its affiliates and respective successors, and the directors, officers, employees, agents, subcontractors, representatives, suppliers and interpreters and translators (who may be employees or independent contractors) of GLOBO and damages refer collectively to all injury, damage, loss or expense incurred. The charges for services provided by GLOBO are established and relied on the exclusive remedy and limitations of liability set forth in this section. Customer acknowledges that it elects to accept charges calculated on this basis, and agrees that this allocation of risk of liability is fair, reasonable and not unconscionable. Customer understands and acknowledges that the charges for interpreter and translation services (whether via artificial intelligence or otherwise) are unrelated to the value of the Customer business or the potential for indirect, incidental, consequential and special damages or any other damage in excess of those allowed by this section. Customer retains the right to purchase insurance to cover any additional cost or liability. IN ACCORDANCE WITH THE UNDERSTANDINGS SET FORTH ABOVE, THE PARTIES AGREE AS FOLLOWS: (I) GLOBO’S ENTIRE LIABILITY AND CUSTOMER’S EXCLUSIVE REMEDY FOR DAMAGES CAUSED BY DEFECT OR FAILURE OF INTERPRETER AND TRANSLATION SERVICES, OR ARISING FROM THE PERFORMANCE OR NONPERFORMANCE OF ANY SERVICES UNDER THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, SHALL BE LIMITED TO A CREDIT OR REFUND OF THE CHARGES FOR THE SERVICE WHICH GAVE RISE TO THE CLAIM; AND (II) GLOBO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, SAVINGS OR REVENUES OF ANY KIND, WHETHER OR NOT GLOBO HAD KNOWLEDGE, ACTUAL OR CONSTRUCTIVE, THAT SUCH DAMAGES MIGHT BE INCURRED. THIS SUBSECTION SHALL SURVIVE FAILURE OF AN EXCLUSIVE REMEDY.
Indemnity. Each party shall indemnify, defend, and hold harmless the other party, its owners, directors, officers, employees representatives, agents successors and assignees from and against any and all losses, damages, costs and expenses, including reasonable attorney’s fees resulting from, arising out of or incident to any suit, claim or demand based upon any negligence or fault of the other party related to or arising out of (i) the performance of this Agreement, (ii) either party’s breach of the covenants, representations and warranties made by it herein, (iii) the manufacture, advertisement, promotion, sale or distribution of any items by either party, (iv) any taxes and from any duties levies, tariffs or like fees that may be imposed by any government or collective authority upon manufacture, advertisement, promotion, use, import, licensing or distribution of items by either party, or (v) any claim that any element of the deliverable infringes any copyright, trademark, patent or proprietary right.
Force Majeure. Neither GLOBO, its affiliates nor their respective successors shall be liable in any way for any loss, damage, delay or failure of performance resulting directly or indirectly from any cause beyond GLOBO’s reasonable control, including but not limited to: fire, explosion, lightning, pest damage, power surges or failures, strikes or labor disputes, water, acts of God, the elements, war, civil disturbances, acts of civil or military authorities or the public enemy, inability to secure raw materials, product or transportation facilities, fuel or energy shortages, acts or omissions of communications carriers, technology failures, or any cause beyond GLOBO’s control.
Notices. All notices required or permitted under this Agreement shall be in writing and either delivered in person, or sent via United States mail, postage prepaid. Notices mailed to GLOBO shall be sent to:
Attn: Office of General Counsel
GLOBO Language Solutions, LLC
Two Logan
100 N. 18th Street, Suite 300 #3465
Philadelphia, PA 19103
or to such other address as GLOBO may specify in writing. Notices to Customer shall be sent to the address shown herein or to such address designated by Customer. Notices are deemed given upon delivery.
Assignment. Neither this Agreement nor any rights or duties hereunder may be assigned or delegated by Customer, or by GLOBO (other than as provided herein) without the prior written consent of the other party. Such consent shall not be unreasonably withheld. Any assignment or delegation in violation of this Section shall be void. Notwithstanding the foregoing, GLOBO reserves the right to assign this Agreement, or any rights or duties under this Agreement, to any affiliate or successor company and also reserves the right to assign its right to payment, without limitation.
Non-Interference; Non-Solicitation. During this Agreement, and for a period of two (2) years immediately following this Agreement’s termination, GLOBO shall not solicit or induce any employee or independent contractor of Customer to enter into any employment, contractual or other relationship with GLOBO. Customer shall not solicit or induce any employee or independent contractor of GLOBO to enter into any employment, contractual or other relationship with Customer. Notwithstanding the provisions of the Choice of Law section of this Agreement, both parties shall have the right to enforce the terms of this provision in any appropriate court of law or equity.
Supplement, Modification or Waiver. Other than as specifically authorized by the terms of this Agreement, any supplement, modification or waiver of any provision of this Agreement must be in writing and signed by authorized representatives of both parties.
Waiver and Failure to Exercise Rights. The waiver by either party of any material breach of this Agreement shall not operate as a waiver of subsequent material breaches of the same or different kind. The failure of either party to exercise any rights under this Agreement in a particular instance shall not operate as a waiver of the party’s right to exercise the same or different rights in other instances.
Survival of Obligations. The obligations of the parties under this Agreement, which by their nature would continue beyond the termination or cancellation of this Agreement shall survive such termination or cancellation.
No Third Party Beneficiaries. Neither this Agreement nor the provision of interpreter services shall be construed to create any duty or obligation on the part of GLOBO to any third parties, including, without limitation, any persons participating in or the subject of conversations for which interpreter services are provided. This Agreement does not provide any third party with any right, privilege, remedy, claim or cause of action against GLOBO, its affiliates or their respective successors.
Severability. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be severed from this Agreement with respect to the matter in question, and the remainder of the Agreement shall remain in full force and effect. However, if such provision is an essential element of the Agreement, the parties shall promptly negotiate a replacement.
Choice of Law and Venue. The parties agree that this Agreement shall be deemed to have been made and entered into in Montgomery County, Pennsylvania and that the Law of the Commonwealth of Pennsylvania shall govern this Agreement, without regard to conflict of laws principles. Jurisdiction and venue is exclusively limited in any proceeding by Company or an Affiliate to enforce their rights hereunder to any court or arbitrator geographically located in Montgomery County, Pennsylvania. If it is judicially determined that either party may file an action, suit or judicial proceeding in federal court, such action, suit or judicial proceeding shall be in the Federal District Court for the Eastern District of Pennsylvania.
Effective November 14, 2025
GLOBO KAI Annex
From time to time, Customer may elect to use GLOBO’s artificial intelligence driven translation Services called GLOBO KAI. The Terms set forth above are applicable to GLOBO KAI in addition to the terms and conditions set forth in this GLOBO KAI Annex. If Customer does not use GLOBO KAI, this Annex is not applicable to the Customer. If Customer uses GLOBO KAI, Customer agrees to be bound by the additional terms and conditions in this Annex. GLOBO KAI shall be considered a “Service” under the Terms for all purposes. In the event of any conflict between the Terms and this Annex, this Annex shall control.
All GLOBO KAI calls will be recorded for for the purposes of quality control and review, service improvement, research, development of new or related products and services and analytics.
Term; Effect of Termination. Customer’s access to GLOBO KAI is concurrent with access to the other Services as set forth in the Term. If the Parties relationship is terminated, suspended or canceled, as set forth in the Terms, Customer will no longer have access to the information provided in connection with GLOBO KAI and GLOBO may, at its option, delete Customer information, data, content, and other materials associated with the use thereof.
IP Ownership; Access. GLOBO KAI is a protected product/service that is owned by GLOBO and our affiliates, licensors and suppliers. All right, title and interest, including all copyrights and other intellectual property rights, in and to GLOBO KAI (including but not limited to any images, photographs, animations, video, audio, music, text, and functionality), any accompanying printed materials, and any copies of all or any portion of the source code contained in GLOBO KAI are owned by GLOBO and our affiliates, licensors and suppliers. Any rights to access and use of GLOBO KAI are licensed, not sold. All rights not expressly granted to Customer through the Terms and this Annex are reserved by GLOBO.
Inputs & Outputs. Customer may provide input to GLOBO KAI (“Input”), and receive output from GLOBO KAI based on the Input (“Output”). Input and Output are collectively referred to as “Inputs & Outputs.” In addition to the restrictions contained in the Usage of Services section of the Terms, by providing or creating any Inputs & Outputs, Customer agrees that it will not: (i) infringe any copyright, trademark, patent, trade secret, or other proprietary right of any party; (ii) be profane, obscene, indecent or violate any law or regulation; (iii) defame, abuse, harass, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; (iv) incite discrimination, hate or violence towards one person or a group because of their belonging to a race, a religion or a nation, or that insults the victims of crimes against humanity by contesting the existence of those crimes; or (v) restrict or inhibit any other user from using the Services. GLOBO has no obligation to monitor Inputs & Outputs. However, GLOBO reserves the right to review Inputs & Outputs and take any action we deem necessary as to such Inputs & Outputs, including but not limited to editing or removing Customer Inputs & Outputs and/or suspending or terminating Customer’s access to GLOBO KAI or other Services based on the violation of the rules specified here. Inputs & Outputs shall otherwise be treated in accordance with the Terms. Customer may not, whether intentionally or unintentionally, directly or indirectly represent that Output was human-generated when it was not, or access or use the Services to develop any similar, substitute, or competing products or services, including without limitation, to train or develop any machine learning or artificial intelligence technologies. GLOBO KAI may use any Inputs and Outputs on an anonymous, aggregated and de-identified basis for its internal use for quality control and review, service improvement, research, development of new or related products and services, analytics, and/or to improve GLOBO KAI or our other Services.
Third Party Services. The Services may include, or be used in connection with, certain third party products, software, integrations, and services (“Third Party Services”). Customer’s use of any Third Party Services is subject to any terms, conditions, or policies applicable to such Third Party Services, and GLOBO does not control or accept any responsibility for Customer’s use of such Third Party Services. Any use of Third Party Services is at the Customer’s own risk.
No Accuracy. When Customer uses GLOBO KAI, it understands and agrees: (i) Output may not always be accurate and Customer should not rely on Output from GLOBO KAI as a sole source of truth or factual information, or as a complete substitute for a professional interpretation, (ii) Customer must evaluate its use case with respect to Output for accuracy and appropriateness, including using human review and verification as appropriate or necessary, before using or sharing Output from GLOBO KAI for any critical use case, (iii) Customer must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, material medical, financial, or other important decisions about them, and (iv) GLOBO KAI may provide Outputs that are incomplete, incorrect, or offensive in a manner that does not represent GLOBO’s views. Due to the nature of artificial intelligence generally, Output may not be unique and other users may receive similar output from our Services. Customer’s rights to Output do not extend to other users’ output or any output, data, information, or materials generated by Third Party Services.
No Service Attacks. Customer may not conduct, assist, or become involved in any type of attack, including without limitation denial of service attacks, upon GLOBO KAI, directly or indirectly introduce or submit any harmful or disabling code to GLOBO KAI, or otherwise attempt to disrupt GLOBO KAI or any other person's use of GLOBO KAI. Any such attempt is a violation of criminal and civil laws. In the event that Customer makes or assists in such an attempt, we reserve the right to seek damages or criminal prosecution to the maximum extent permitted by law.
No Reverse Engineering. Customer may not obtain or attempt to mine, harvest, or scrape any information from GLOBO KAI (including our models or algorithms) through any means not intentionally made available by us. Customer may not reverse engineer, decompile or disassemble GLOBO KAI, including any proprietary communications protocol used by GLOBO KAI, or otherwise attempt to derive the source code for GLOBO KAI.
No Emulators. Only we may host GLOBO KAI. Customer may not establish an emulated Service environment, regardless of the method used to do so. Such prohibited methods may include, but are not limited to, protocol emulation, reverse engineering, or using any utility program to host the Service in any manner.
Indemnification. In addition to any indemnification obligations contained in the Terms, Customer agrees to indemnify and hold GLOBO and its affiliates, licensors, and suppliers harmless from and against any liabilities, costs, claims, demands, damages, expenses (including reasonable attorneys’ fees), and other losses arising out of or in any way related to: (i) any breach by Customer of this Annex, (ii) Inputs & Outputs; (iii) Customer’s violation of applicable laws; or (iv) Customer’s use or access of GLOBO KAI.
Effective November 14, 2025