Are you--and more importantly, your patients--satisfied with your health system’s language services provider? If you’re unsure, it could be a sign that it’s time to upgrade.
Selecting a language services partner goes beyond looking at the price tag. After all, your language services provider plays a crucial role in helping your staff communicate with limited-English-speaking patients.
To cut through the clutter, we’ve outlined 9 important features you should keep an eye out for when searching for the best language services provider for your health system.
1. A single platform that addresses all of your needs
Accessing language support should be easy. Partner with a language services provider that offers a suite of language services through a single platform; services should include on-demand telephone interpreting, video remote interpreting, sign language interpreting, and email and chat translation, as well as schedule-based on-site interpreting, document translation, transcreation and localization.
Access to qualified medical interpreters
Your language services provider must work with medically qualified interpreters who stay up-to-date on evolving regulations and changing industry practices. Remember, family members of a limited-English patient typically should not act as interpreters. Your health systems bilingual staff members should only act as interpreters if you have a formal fluency testing and credentialing process in place.
Insights into population data
A language services provider should offer insights into population data, which gives you knowledge about your health system’s limited-English-speaking population. Armed with this knowledge, you can be better prepared to care for limited-English patients by translating critical documents, such as consent forms, in advance, or hiring in-house interpreters for the predominant languages spoken in your coverage area.
24/7 support, 365 days of the year
Your hospital never takes a day off, and neither should your language services partner. The best language services provider has interpreters available around the clock, and offers 24/7 customer support every day of the year.