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Stories, tips, and resources to inspire you on your journey toward increased language access.

How Coffee & Critique Helps us Speak the Same Language

Fostering creative engagement, opportunities for low-stakes feedback, and increased visibility across departments in service of better customer ...
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Topics: The GLOBO Story

Around the Web: Observing How Linguists Shape the World

Every day, language professionals around the world work to preserve clarity in public discourse and interpersonal communication. In honor of ...
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GLOBO's Gene Schriver: "The Future is Empathetic"

GLOBO's CEO Gene Schriver believes the future is empathetic and you should, too. This year, Schriver took home the EY Entrepreneur Of The Year® Award ...
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Topics: The GLOBO Story

Boost your Contact Center's Key Metrics with Better Language Support

Your Contact Center is driving toward efficiencies, better experiences, and empowered customers. Do you know how your language access capabilities ...
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Topics: Language Support 101

GLOBO's Gene Schriver wins EY Entrepreneur Of The Year® Award in highly competitive Technology Category

Philadelphia, June 20 2019 – EY today announced that Gene Schriver of GLOBO received the Entrepreneur Of The Year® 2019 Award in the Technology ...
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Topics: Press Release

EY announces Gene Schriver of GLOBO Entrepreneur Of The Year 2019 Award Finalist

Philadelphia, April 29, 2019 – EY announced Gene Schriver of GLOBO a finalist for the Entrepreneur Of The Year® 2019 Award in the Greater ...
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Topics: Press Release, The GLOBO Story

Are You Compliant?: Deaf and Hard of Hearing Patients

The American Health Lawyers Association published a paper in April 2018 documenting the increase in legal proceedings against health care providers. ...
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Topics: Affordable Care Act, Healthcare, Compliance, Language Access

Is your Translation Vendor Slowing Down Your Trials?

Clinical trials need to go faster. With an overall success rate of only about 14%, and each trial carrying the weight of potentially hundreds of ...
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Topics: Access & Outcomes

Around the Web: What We're Reading

This week, we celebrated World Kindness Day! So it's only fitting that we're reading about things that make the world a little kinder: considered ...
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Topics: Affordable Care Act

Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

 
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Topics: Language Access, Access & Outcomes

Around the Web: On International Translation Day, Let's Celebrate Linguists

 
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Press Release: For the 4th Time, GLOBO Appears on the Inc. 5000 List of Fastest Growing Companies

NEW YORK, August 15, 2018 – Inc. magazine today revealed that GLOBO is No. 950 on its 37th annual Inc. 5000, the most prestigious ranking of the ...
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Topics: Press Release, The GLOBO Story

Are You Compliant with the New ERISA Language Access Requirements?

The month of April introduced new procedural requirements for private sector employee benefit plans. On April 1, 2018, the final rule amending the ...
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Topics: Insurance, Compliance, Language Access

EY announces Gene Schriver of GLOBO Entrepreneur Of The Year 2018 Award finalist in Greater Philadelphia

Philadelphia, April 25, 2018 – EY today announced that Gene Schriver of GLOBO is a finalist for the Entrepreneur Of The Year® 2018 Award in the ...
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Topics: Press Release

[Case Study: Healthcare] Medical Center Improves Language Access with Centralized Support

When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it ...
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Topics: Healthcare, Language Access, Patient Experience, Case Study

GLOBO to Demo On-Demand Human Translation Tool at 2018 Game Developers Conference

GLOBO’s cloud-based platform, GLOBO HQ™, offers access to human translators for on-demand email and chat translation, schedule-based localization and ...
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Avoid a Language Support Fire Drill with These Questions

"If you think hiring a professional is expensive, wait until you hire an amateur." You've probably heard this quote before, and it couldn't be more ...
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Topics: Language Support 101

Around the Web: Putting the 'Patient' in 'Patient Experience'

Patients are more empowered than ever before.  And though improved Patient Experience has long been a healthcare industry goal, what it means to be ...
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Ensuring Smooth Transitions of Care for Limited English Proficient Patients

Transitions in care -- when a patient moves from one setting of care to another -- represent significant vulnerability for all patients. When a ...
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Topics: Affordable Care Act, Healthcare, Patient Experience

GLOBO Develops Language Add-on Tech for Telemedicine

It is no secret that business of healthcare in the US is expensive, inefficient and ripe for disruption. For over a decade, prognosticators have ...
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Topics: Press Release

GLOBO Ranked Top-10 Fastest Growing in Philly for 3rd Straight Year

Why Philadelphia is our top pick for business, tech and culture. Philadelphia is one of the greatest cities in the world. As the nation’s first ...
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Around the Web: The Future is Empathetic

The recent past has seen our world grow ever more productive and efficient. Now, we’re prioritizing empathy. From customized shopping experiences to ...
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Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

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Topics: Health Insurance

5 Stats about Customer Service that Contact Center Agents Need to Know

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Topics: Contact Centers

Simultaneous vs. Consecutive Interpreting: What's the difference?

There are two primary modes of interpretation — simultaneous and consecutive. Both are used to bridge language barriers and help people understand ...
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Topics: Language Support 101

For the 3rd Time, GLOBO Appears on the Inc 5000 list, Ranking No. 344 with Three-Year Sales Growth of 1,280%

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Topics: Press Release

In the News: the Philadelphia Inquirer Explores GLOBO's Impact in Medicine, Mobile Games and Museums

What inspired Gene Schriver to launch GLOBO back in 2010? It was a leap of faith that was “equal parts excitement and full panic.”
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Topics: Press Release

For the Deaf and Hard of Hearing, Behavioral Healthcare Access Presents Unique Challenges

One of the most underrepresented and under-treated populations in our country is the deaf and hard of hearing. Historically, deaf and hard of hearing ...
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Topics: Healthcare, American Sign Language

GLOBO to Demo Chat Tool that Delivers Near Real-Time Human Translation at CCW Conference & Expo

GLOBO, a language technology and services company specializing in multilingual communication, is making near real-time, human translation possible. ...
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Topics: Press Release, Language Services, Contact Centers

Find the Best Language Services Provider for Your Health System

Are you--and more importantly, your patients--satisfied with your health system’s language services provider? If you’re unsure, it could be a sign ...
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Topics: Healthcare, Language Services, Medical Interpreting

GLOBO Announces New Email and Chat Translation Tool at ICMI Contact Center Expo and Conference

GLOBO, a technology and language services company specializing in multilingual communication, is announcing a new on-demand email and chat ...
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Topics: Press Release, Language Services, Contact Centers

How Language Services Help Contact Centers Become Consumer-Centric

Contact centers are the frontline of the customer’s experience, so it’s no wonder why contact centers are implementing customer-centric models and ...
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Topics: Language Services, Contact Centers

3 Features a Language Services Partner Should Offer Your Omnichannel Contact Center

In his March 2016 article, Baker Johnson shares 3 tips for Outstanding Omnichannel Service while moving to a more customer-centric model: Do Your ...
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Topics: Language Services Data, Contact Centers

When to Use Telephone, Video Remote or On-Site Interpreting at Your Health Facility

The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients ...
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Topics: Healthcare, Language Services, Medical Interpreting, Language Access

EY announces Gene Schriver of GLOBO Entrepreneur Of The Year 2017 Award finalist in Greater Philadelphia

Philadelphia, PA, April 20, 2017 – EY announced that Gene Schriver, CEO of GLOBO, is a finalist for the Entrepreneur Of The Year® 2017 Award in the ...
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Topics: Press Release

This is why Section 1557's Language Access Rules Must be Preserved

One incremental improvement can pave the way for significant change. Section 1557 of the Affordable Care Act (ACA) is one such improvement. The law ...
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Topics: Affordable Care Act, Healthcare

GLOBO Acquires Certified Translators and Interpreters, Brings on Mark Rockford

PHILADELPHIA—March 23, 2017—GLOBO, a technology and services company specializing in multilingual communication, announced today it acquired ...
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Topics: Press Release

How Language Support Improves Risk Stratification Pools

Risk isn’t just a strategy board game. It's a guiding principle in reaching conclusions and making decisions. Nowhere is the need to identify and ...
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Topics: Healthcare

In the Era of Patient-Centered Care, Language Support is Critical

At 18 percent of the U.S. gross domestic product, the healthcare industry is a mammoth web that ties together for-profit and nonprofit health ...
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Topics: Healthcare, Language Services, Language Access

4 Ways to Ace Your Healthcare System’s Website Translation

Every healthcare system needs to have a functional, informative website. But consider this: Are your patients able to read the website in the ...
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Topics: Healthcare, Translation

Do I Need Machine or Human Translation? Ask this Question Instead.

Machine translation and human translation shouldn’t be rivals--they’re better off being teammates. But you need to know their strengths, and their ...
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Topics: Translation

GLOBO to Demo On-Demand Email and Chat Translation Tool at Game Developers Conference

GLOBO, the most disruptive and technology-forward language services provider, quickly connects gaming companies and their customer service reps with ...
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Topics: Press Release, Gaming

Don't Let Your Global Gamers Disconnect. Level up Your Support Team with Translation Services.

A mobile game can become a chart-topper anytime, anywhere. When a game becomes a global phenomenon, like Angry Birds or Clash of Clans, millions of ...
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Topics: Translation, Gaming

Raise the Customer Service Bar with Better Telephone Interpreting

No one dials customer service just for a chat—policyholders calling your customer support representatives have urgent needs or want a status update ...
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Topics: Telephone Interpreting, Health Insurance

How Health Insurance Providers Maintain Profitability with Language Services: Part 2

As the fate of the Affordable Care Act (ACA) is debated in Washington, D.C., health insurance providers across the country are laying new foundations ...
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Topics: Health Insurance, Language Services

How Health Insurance Providers Maintain Profitability with Language Services: Part 1

The Affordable Care Act (ACA) fundamentally shifted the health insurance landscape: The requirement that health insurers accept policyholders ...
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Topics: Health Insurance, Language Services Data

How to Find the Best Language Services Provider for Your Business

Are you on a first-time hunt for a language services provider? Or, maybe you're dissatisfied with your current language services vendor and you're ...
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Topics: Language Services

[Case Study: NEXON M] Improving Customer Experience with Multilingual Email Support

Meet NEXON M: NEXON M is a mobile game developer and publisher based in the San Francisco Bay Area. NEXON M focuses on free-to-play mobile games, ...
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Topics: Gaming, Email & Chat Translation, Case Study

Improve Patient Experience with Quality Medical Interpreting

The recent shift in our nation's healthcare reimbursement model (from pay-for-volume to pay-for-value) has given patient satisfaction scores a new ...
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Topics: Healthcare, Medical Interpreting

Celebrating 2017 Around the World

Living in the States you may have popped a bottle of bubbly and lit firecrackers to ring in the New Year. But, have you ever wondered how different ...
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Improve Health Outcomes with Better Language Access

The Affordable Care Act (ACA) has significantly impacted the healthcare industry over the past 6 years. And while the fate of the ACA is unknown, ...
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Topics: Healthcare, Language Services

Language Services Data: More Awesome When You Have More Access

This is the age of insights, of turning numbers into data and data into value. We track and analyze to improve and refine – making operations more ...
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Topics: Language Services Data

Medical Interpreting: 3 Signs Your Hospital Deserves an Upgrade

Patient-provider communication has a direct impact on medical outcomes, patient satisfaction and system-wide efficiency. Considering the ongoing ...
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Topics: Healthcare, Language Services

Open Enrollment: Communicate With Your Applicants in Any Language

It’s that time of year again. Today the Marketplace Open Enrollment Period commences, and Americans across the country will be shopping for new ...
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Topics: Health Insurance

Philadelphia 100 Ranks GLOBO 6th Overall for Fastest Growing Company

GLOBO Ranked Sixth Fastest Growing Company in Philadelphia Area Philadelphia 100 Awards GLOBO for Outstanding Growth  Philadelphia, PA (October 28, ...
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Topics: Press Release

Land Affordable Language Services (With Value)

  When you’re on the hunt for a new services provider, price crops up almost instantly. And that makes perfect sense – affordability has to be one of ...
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Topics: Telephone Interpreting, Language Services

Infographic: How the United Nations Manages Language Barriers

To recognize United Nations Day, we've highlighted some interesting facts revolving around language, interpretation, translation and the United ...
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Breaking Down the Language Access Requirements of Section 1557

The final ruling of Section 1557 of the Affordable Care Act (ACA) put major changes in motion regarding individuals’ ability to access health care ...
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Topics: Affordable Care Act, Healthcare, Health Insurance, Compliance, Language Access

Telephone Interpreting: The Key to Retention & Outreach

An undeniably essential element in a successful claims management operation is happy customers and agents. And that only comes to fruition when ...
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Topics: Insurance, Telephone Interpreting

Crush Claims Processing Risk With Better Telephone Interpreting

When your insurance business depends on properly handled claims, you've got to be conscientious of communication barriers. These barriers will throw ...
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Topics: Claims Processing, Insurance, Telephone Interpreting

The Affordable Care Act: What Compliance Looks Like for Health Insurance Providers

Click here to enlarge or download the image as a PDF. The Affordable Care Act is changing the health insurance landscape: The Affordable Care Act ...
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Topics: Affordable Care Act, Insurance, Healthcare

It's International Translation Day!

Happy International Translation Day We'd like to extend a gracious "thanks" to all of our amazing translators and interpreters, and all linguists ...
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Topics: Translation

Telephone Interpreting Data: 3 Reasons the Details Matter

When your business relies on a call center to generate sales and support customers, you need as much information about your incoming and outgoing ...
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Topics: Telephone Interpreting, Language Services Data

Interpreting for Live Global Events: The Pope's Visit to the U.S.

This time last year, people from over 150 countries around the world gathered to welcome Pope Francis to the United States for the 2015 World Meeting ...
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3 Tips To Rock Claims Management In The Multilingual Age

Claims management looks very different than it did 20 years ago, and the industry will continue to change dramatically over the next decade. That's ...
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Topics: Insurance

4 ACA Language Access Facts Insurers Need To Know

The health insurance exchanges created by the passage of the Affordable Care Act (ACA) have pushed new consumers into the market and increased the ...
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Topics: Affordable Care Act, Insurance, Healthcare

Section 1557: The Who, What, When and Why

In May 2016, the Department of Health and Human Services (HHS) issued the final rule implementing Section 1557 of the Affordable Care Act (ACA), ...
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Topics: Healthcare, Health Insurance

Expand Your Interpreting Data, Shorten Your Claims Cycle

We live in a data-driven world. When it works for us, data guides our processes, sizes our budgets, and informs our decision making. Insurance ...
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Topics: Claims Management, Telephone Interpreting

Press Release: GLOBO Rockets Up Exclusive Inc. 500 List for Fastest Growing Companies

FOR IMMEDIATE RELEASE GLOBO Rockets Up Exclusive Inc. 500 List for Fastest Growing Companies Three Year Sales Growth of 2844% Lands GLOBO as No. 1 in ...
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Topics: Press Release

Infographic: 11,000 Athletes + 200 Countries = Lots of Languages in Rio!

With athletes from more than 200 countries competing in the 2016 Summer Olympics, and guests who traveled from around the world to experience the ...
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New Regulations of the Affordable Care Act to Bolster Accessibility and Language Service in Healthcare

New rules made to protect healthcare patients from provider discrimination will ease the language accessibility difficulties of countless people in ...
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Topics: Affordable Care Act, Healthcare

Press Release: Philadelphia Pop-Up to Provide Memorable Night for Local Homeless,  GLOBO Employees Support and Serve

Fort Washington, PA (February 26, 2016) – On Sunday, February 28, 2016, local citizens will band together to provide an evening of delicious food, ...
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Topics: Press Release

Language Services Data: Insights That Move You Forward

Increase efficiency – it’s on the top of the list, no matter what industry you’re in, who your customers are or how you want to “change the world.” ...
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Topics: Language Services Data

5 Practical Steps To Cut Language Services Costs

The U.S. Census Bureau tells us that about 61.8 million people in the United States do not speak English at home. That’s one in five people.
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There's No Place Like (A New) Home For The Holidays - We Moved!

With 2015 coming to an end, we're excited to share some exciting news with you! We moved! Well, our website did. That's right! If you haven't already ...
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Press Release: GLOBO Ranked #8 On 2015 Philadelphia 100® List Of Fastest Growing Privately Held Companies

Philadelphia, PA (October 16, 2015) - GLOBO, a leading language technology and services provider specializing in interpretation, translation and ...
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Topics: Press Release

Press Release: GLOBO Provides Global Interpretation for Philadelphia Papal Visit

Philadelphia, PA (October 5, 2015) - GLOBO, a leading language technology and services provider specializing in interpretation, translation and ...
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Topics: Press Release