Better Connections

It’s no secret that the cost of acquiring a new customer is significantly higher than the cost of retaining an existing one. Businesses must fight ...

Topics: Language Support 101

On World Kindness Day, we’re reflecting on the role empathy plays at GLOBO, including the impact it has had on the lives of our customers, employees, ...

Topics: The GLOBO Story

Equipping providers with the tools and resources needed to provide quality care to LEP patients is critical. Imagine you're a doctor and a patient ...

Topics: Healthcare, Access & Outcomes

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...

Topics: Insurance, Healthcare, Access & Outcomes

Fostering creative engagement, opportunities for low-stakes feedback, and increased visibility across departments in service of better customer ...

Topics: The GLOBO Story

Every day, language professionals around the world work to preserve clarity in public discourse and interpersonal communication. In honor of ...

Topics: The GLOBO Story

GLOBO's CEO Gene Schriver believes the future is empathetic and you should, too. This year, Schriver took home the EY Entrepreneur Of The Year® Award ...

Topics: The GLOBO Story

Your Contact Center is driving toward efficiencies, better experiences, and empowered customers. Do you know how your language access capabilities ...

Topics: Contact Centers, Language Support 101

Philadelphia, June 20 2019 – EY today announced that Gene Schriver of GLOBO received the Entrepreneur Of The Year® 2019 Award in the Technology ...

Topics: Press Release

Philadelphia, April 29, 2019 – EY announced Gene Schriver of GLOBO a finalist for the Entrepreneur Of The Year® 2019 Award in the Greater ...

Topics: Press Release, The GLOBO Story

The American Health Lawyers Association published a paper in April 2018 documenting the increase in legal proceedings against health care providers. ...

Topics: Healthcare, Access & Outcomes

Clinical trials need to go faster. With an overall success rate of only about 14%, and each trial carrying the weight of potentially hundreds of ...

Topics: Healthcare, Access & Outcomes

This week, we celebrated World Kindness Day! So it's only fitting that we're reading about things that make the world a little kinder: considered ...

Topics: Access & Outcomes

 

Topics: Insurance, Healthcare, Access & Outcomes

 

Topics: The GLOBO Story

NEW YORK, August 15, 2018 – Inc. magazine today revealed that GLOBO is No. 950 on its 37th annual Inc. 5000, the most prestigious ranking of the ...

Topics: Press Release, The GLOBO Story

The month of April introduced new procedural requirements for private sector employee benefit plans. On April 1, 2018, the final rule amending the ...

Topics: Insurance, Tips & Resources

Philadelphia, April 25, 2018 – EY today announced that Gene Schriver of GLOBO is a finalist for the Entrepreneur Of The Year® 2018 Award in the ...

Topics: Press Release

When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it ...

Topics: Healthcare, Case Study, Access & Outcomes

GLOBO’s cloud-based platform, GLOBO HQ™, offers access to human translators for on-demand email and chat translation, schedule-based localization and ...

Topics: The GLOBO Story

"If you think hiring a professional is expensive, wait until you hire an amateur." You've probably heard this quote before, and it couldn't be more ...

Topics: Language Support 101

Patients are more empowered than ever before.  And though improved Patient Experience has long been a healthcare industry goal, what it means to be ...

Topics: Healthcare, Access & Outcomes

Transitions in care -- when a patient moves from one setting of care to another -- represent significant vulnerability for all patients. When a ...

Topics: Healthcare, Access & Outcomes

It is no secret that business of healthcare in the US is expensive, inefficient and ripe for disruption. For over a decade, prognosticators have ...

Topics: Press Release, The GLOBO Story

Why Philadelphia is our top pick for business, tech and culture. Philadelphia is one of the greatest cities in the world. As the nation’s first ...

Topics: The GLOBO Story

The recent past has seen our world grow ever more productive and efficient. Now, we’re prioritizing empathy. From customized shopping experiences to ...

Topics: The GLOBO Story

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...

Topics: Insurance, Healthcare, Access & Outcomes

A negative first impression can sour a customer relationship. Contact center agents intuitively know that providing excellent customer service ...

Topics: Contact Centers, Tips & Resources

There are two primary modes of interpretation — simultaneous and consecutive. Both are used to bridge language barriers and help people understand ...

Topics: Language Support 101

  NEW YORK, August 16, 2017 – Inc. magazine today ranked GLOBO, a B2B multilingual communication platform provider, No. 344 on its 36th annual Inc. ...

Topics: Press Release, The GLOBO Story

What inspired Gene Schriver to launch GLOBO back in 2010? It was a leap of faith that was “equal parts excitement and full panic.”

Topics: Press Release, The GLOBO Story

One of the most underrepresented and under-treated populations in our country is the deaf and hard of hearing. Historically, deaf and hard of hearing ...

Topics: Healthcare, Access & Outcomes

GLOBO, a language technology and services company specializing in multilingual communication, is making near real-time, human translation possible. ...

Topics: Press Release, The GLOBO Story

Are you--and more importantly, your patients--satisfied with your health system’s language services provider? If you’re unsure, it could be a sign ...

Topics: Healthcare, Language Support 101

  GLOBO, a technology and language services company specializing in multilingual communication, is announcing a new on-demand email and chat ...

Topics: Press Release, The GLOBO Story

Contact centers are the frontline of the customer’s experience, so it’s no wonder why contact centers are implementing customer-centric models and ...

Topics: Contact Centers, Language Support 101

In his March 2016 article, Baker Johnson shares 3 tips for Outstanding Omnichannel Service while moving to a more customer-centric model: Do Your ...

Topics: Contact Centers, Language Support 101

The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients ...

Topics: Healthcare, Language Support 101

Philadelphia, PA, April 20, 2017 – EY announced that Gene Schriver, CEO of GLOBO, is a finalist for the Entrepreneur Of The Year® 2017 Award in the ...

Topics: Press Release, The GLOBO Story

One incremental improvement can pave the way for significant change. Section 1557 of the Affordable Care Act (ACA) is one such improvement. The law ...

Topics: Healthcare, Access & Outcomes

  PHILADELPHIA—March 23, 2017—GLOBO, a technology and services company specializing in multilingual communication, announced today it acquired ...

Topics: Press Release, The GLOBO Story

Risk isn’t just a strategy board game. It's a guiding principle in reaching conclusions and making decisions. Nowhere is the need to identify and ...

Topics: Healthcare, Access & Outcomes

At 18 percent of the U.S. gross domestic product, the healthcare industry is a mammoth web that ties together for-profit and nonprofit health ...

Topics: Healthcare, Access & Outcomes

Every healthcare system needs to have a functional, informative website. But consider this: Are your patients able to read the website in the ...

Topics: Healthcare, Language Support 101

Machine translation and human translation shouldn’t be rivals--they’re better off being teammates. But you need to know their strengths, and their ...

Topics: Language Support 101

GLOBO, the most disruptive and technology-forward language services provider, quickly connects gaming companies and their customer service reps with ...

Topics: Press Release, The GLOBO Story

A mobile game can become a chart-topper anytime, anywhere. When a game becomes a global phenomenon, like Angry Birds or Clash of Clans, millions of ...

Topics: Tips & Resources

No one dials customer service just for a chat—policyholders calling your customer support representatives have urgent needs or want a status update ...

Topics: Language Support 101

As the fate of the Affordable Care Act (ACA) is debated in Washington, D.C., health insurance providers across the country are laying new foundations ...

Topics: Insurance, Language Support 101

The Affordable Care Act (ACA) fundamentally shifted the health insurance landscape: The requirement that health insurers accept policyholders ...

Topics: Insurance, Language Support 101

Are you on a first-time hunt for a language services provider? Or, maybe you're dissatisfied with your current language services vendor and you're ...

Topics: Tips & Resources

Meet NEXON M: NEXON M is a mobile game developer and publisher based in the San Francisco Bay Area. NEXON M focuses on free-to-play mobile games, ...

Topics: Case Study, Language Support 101

The recent shift in our nation's healthcare reimbursement model (from pay-for-volume to pay-for-value) has given patient satisfaction scores a new ...

Topics: Healthcare, Access & Outcomes

The Affordable Care Act (ACA) has significantly impacted the healthcare industry over the past 6 years. And while the fate of the ACA is unknown, ...

Topics: Healthcare, Access & Outcomes

This is the age of insights, of turning numbers into data and data into value. We track and analyze to improve and refine – making operations more ...

Topics: Tips & Resources

Patient-provider communication has a direct impact on medical outcomes, patient satisfaction and system-wide efficiency. Considering the ongoing ...

Topics: Healthcare, Access & Outcomes

It’s that time of year again. Today the Marketplace Open Enrollment Period commences, and Americans across the country will be shopping for new ...

Topics: Insurance, Healthcare, Access & Outcomes

GLOBO Ranked Sixth Fastest Growing Company in Philadelphia Area Philadelphia 100 Awards GLOBO for Outstanding Growth  Philadelphia, PA (October 28, ...

Topics: Press Release, The GLOBO Story

  When you’re on the hunt for a new services provider, price crops up almost instantly. And that makes perfect sense – affordability has to be one of ...

Topics: Language Support 101

The final ruling of Section 1557 of the Affordable Care Act (ACA) put major changes in motion regarding individuals’ ability to access health care ...

Topics: Healthcare, Access & Outcomes

An undeniably essential element in a successful claims management operation is happy customers and agents. And that only comes to fruition when ...

Topics: Language Support 101

When your insurance business depends on properly handled claims, you've got to be conscientious of communication barriers. These barriers will throw ...

Topics: Insurance, Language Support 101

Click here to enlarge or download the image as a PDF. The Affordable Care Act is changing the health insurance landscape: The Affordable Care Act ...

Topics: Insurance, Healthcare, Access & Outcomes

Happy International Translation Day We'd like to extend a gracious "thanks" to all of our amazing translators and interpreters, and all linguists ...

Topics: The GLOBO Story

When your business relies on a call center to generate sales and support customers, you need as much information about your incoming and outgoing ...

Topics: Contact Centers, Language Support 101

This time last year, people from over 150 countries around the world gathered to welcome Pope Francis to the United States for the 2015 World Meeting ...

Topics: The GLOBO Story

Claims management looks very different than it did 20 years ago, and the industry will continue to change dramatically over the next decade. That's ...

Topics: Insurance, Tips & Resources

The health insurance exchanges created by the passage of the Affordable Care Act (ACA) have pushed new consumers into the market and increased the ...

Topics: Insurance, Access & Outcomes

In May 2016, the Department of Health and Human Services (HHS) issued the final rule implementing Section 1557 of the Affordable Care Act (ACA), ...

Topics: Healthcare, Access & Outcomes

We live in a data-driven world. When it works for us, data guides our processes, sizes our budgets, and informs our decision making. Insurance ...

Topics: Insurance, Language Support 101

FOR IMMEDIATE RELEASE GLOBO Rockets Up Exclusive Inc. 500 List for Fastest Growing Companies Three Year Sales Growth of 2844% Lands GLOBO as No. 1 in ...

Topics: Press Release, The GLOBO Story

New rules made to protect healthcare patients from provider discrimination will ease the language accessibility difficulties of countless people in ...

Topics: Healthcare, Access & Outcomes

Fort Washington, PA (February 26, 2016) – On Sunday, February 28, 2016, local citizens will band together to provide an evening of delicious food, ...

Topics: Press Release, The GLOBO Story

Increase efficiency – it’s on the top of the list, no matter what industry you’re in, who your customers are or how you want to “change the world.” ...

Topics: Language Support 101

The U.S. Census Bureau tells us that about 61.8 million people in the United States do not speak English at home. That’s one in five people.

Topics: Tips & Resources

With 2015 coming to an end, we're excited to share some exciting news with you! We moved! Well, our website did. That's right! If you haven't already ...

Topics: The GLOBO Story

Philadelphia, PA (October 16, 2015) - GLOBO, a leading language technology and services provider specializing in interpretation, translation and ...

Topics: Press Release, The GLOBO Story

Philadelphia, PA (October 5, 2015) - GLOBO, a leading language technology and services provider specializing in interpretation, translation and ...

Topics: Press Release, The GLOBO Story