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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Jessalyn Kadelski

Jessalyn Kadelski
Account Manager

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Ensuring Smooth Transitions of Care for Limited English Proficient Patients

Transitions in care -- when a patient moves from one setting of care to another -- represent significant vulnerability for all patients. When a ...
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Topics: Healthcare, Access & Outcomes

5 Stats about Customer Service that Contact Center Agents Need to Know

A negative first impression can sour a customer relationship. Contact center agents intuitively know that providing excellent customer service ...
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Topics: Contact Centers, Tips & Resources