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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Mandy Poston

Mandy Poston
VP of Operations

How Language Services Help Contact Centers Become Consumer-Centric

Contact centers are the frontline of the customer’s experience, so it’s no wonder why contact centers are implementing customer-centric models and ...
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Topics: Contact Centers, Language Support 101

3 Features a Language Services Partner Should Offer Your Omnichannel Contact Center

In his March 2016 article, Baker Johnson shares 3 tips for Outstanding Omnichannel Service while moving to a more customer-centric model: Do Your ...
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Topics: Contact Centers, Language Support 101