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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Francesca Mayr

Francesca Mayr
As Director of Product & Engagement, Francesca ensures GLOBO’s product and service offering meets the needs of customers and end-users, manages Voice of the Customer initiatives, and designs custom educational and training experiences

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Combatting the Empathy Deficit

Stronger collaboration, less stress, and greater morale are all linked to empathetic workplaces. Additionally, empathy for the community you serve ...
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Topics: Language Access, Access & Outcomes

Actionable Ways to Spread Kindness & Empathy, Every Day

Introduced to the world in 1998, World Kindness Day is celebrated each year on November 13th with the intention of focusing on the positive and ...
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3 Ways to Celebrate Customer Centricity for Customer Service Week 2020

This year, everyone has pivoted. Those on the frontline of customer service have been especially flexible, maintaining excellent customer service ...
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How Coffee & Critique Helps us Speak the Same Language

Fostering creative engagement, opportunities for low-stakes feedback, and increased visibility across departments in service of better customer ...
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Topics: The GLOBO Story

Around the Web: What We're Reading

This week, we celebrated World Kindness Day! So it's only fitting that we're reading about things that make the world a little kinder: considered ...
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Topics: Access & Outcomes

Around the Web: On International Translation Day, Let's Celebrate Linguists

 
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Topics: The GLOBO Story

Around the Web: Putting the 'Patient' in 'Patient Experience'

Patients are more empowered than ever before.  And though improved Patient Experience has long been a healthcare industry goal, what it means to be ...
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Topics: Healthcare, Access & Outcomes

Around the Web: The Future is Empathetic

The recent past has seen our world grow ever more productive and efficient. Now, we’re prioritizing empathy. From customized shopping experiences to ...
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Topics: The GLOBO Story

Simultaneous vs. Consecutive Interpreting: What's the difference?

There are two primary modes of interpretation — simultaneous and consecutive. Both are used to bridge language barriers and help people understand ...
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Topics: Language Support 101