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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

What is Language Support Data (and Why Does Having it Matter)?

If you're not receiving language support data, you might be missing out on critical insights on your customers' preferences, services spend, and ...
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Topics: Data

The Role of Data in an Empathetic Future

COVID-19 radically changed the way individuals and organizations conduct business, engage their community, and think about population health. Coupled ...
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Topics: Data

Mastering Customer Centricity with Language Data & Insights

It’s no secret that the cost of acquiring a new customer is significantly higher than the cost of retaining an existing one. Businesses must fight ...
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Topics: Data, Language Support 101, Tips & Resources

Telephone Interpreting Data: 3 Reasons the Details Matter

When your business relies on a call center to generate sales and support customers, you need as much information about your incoming and outgoing ...
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Topics: Data, Contact Centers, Language Support 101