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5 Stats about Customer Service that Contact Center Agents Need to Know

[fa icon="calendar'] Aug 31, 2017 2:27:15 PM / by Jessalyn Kadelski posted in Contact Centers

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GLOBO to Demo Chat Tool that Delivers Near Real-Time Human Translation at CCW Conference & Expo

[fa icon="calendar'] Jun 22, 2017 9:45:06 AM / by Chrissy Bullock posted in Press Release, Contact Centers, Language Services

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Las-Vegas

GLOBO, a language technology and services company specializing in multilingual communication, is making near real-time, human translation possible. GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV.

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GLOBO Announces New Email and Chat Translation Tool at ICMI Contact Center Expo and Conference

[fa icon="calendar'] May 16, 2017 4:24:59 PM / by Chrissy Bullock posted in Press Release, Contact Centers, Language Services

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GLOBO, a technology and language services company specializing in multilingual communication, is announcing a new on-demand email and chat translation service at the ICMI Contact Center Expo and Conference, May 22 to 25 at the Walt Disney World Resort in Orlando, FL (booth #530).

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How Language Services Help Contact Centers Become Consumer-Centric

[fa icon="calendar'] May 11, 2017 10:57:50 AM / by Mandy Poston posted in Contact Centers, Language Services

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Contact centers are the frontline of the customer’s experience, so it’s no wonder why contact centers are implementing customer-centric models and methodically monitoring Key Performance Indicators (KPIs). These KPIs, such as First Contact Resolution, Average Handle Time and Call Abandonment Rate, provide valuable insight into customer satisfaction.

Yet, contact centers across the country struggle with Customer Satisfaction (CSAT)--and the data

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3 Features a Language Services Partner Should Offer Your Omnichannel Contact Center

[fa icon="calendar'] May 4, 2017 9:28:42 AM / by Mandy Poston posted in Contact Centers, Language Services Data

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In his March 2016 article, Baker Johnson shares 3 tips for Outstanding Omnichannel Service while moving to a more customer-centric model:

  1. Do Your Research. Analyze your customers.
  2. Roll Out New Channels One at a Time.
  3. Implement the Right Tools and Technologies to Make Customer Service and Support on Multiple Channels Both Simple and Manageable.

We could not agree more. 

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