GLOBO, a language technology and services company specializing in multilingual communication, is making near real-time, human translation possible. GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV.
GLOBO, a technology and language services company specializing in multilingual communication, is announcing a new on-demand email and chat translation service at the ICMI Contact Center Expo and Conference, May 22 to 25 at the Walt Disney World Resort in Orlando, FL (booth #530).
Contact centers are the frontline of the customer’s experience, so it’s no wonder why contact centers are implementing customer-centric models and methodically monitoring Key Performance Indicators (KPIs). These KPIs, such as First Contact Resolution, Average Handle Time and Call Abandonment Rate, provide valuable insight into customer satisfaction.
Yet, contact centers across the country struggle with Customer Satisfaction (CSAT)--and the data
In his March 2016 article, Baker Johnson shares 3 tips for Outstanding Omnichannel Service while moving to a more customer-centric model:
- Do Your Research. Analyze your customers.
- Roll Out New Channels One at a Time.
- Implement the Right Tools and Technologies to Make Customer Service and Support on Multiple Channels Both Simple and Manageable.
We could not agree more.