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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Boost your Contact Center's Key Metrics with Better Language Support

Your Contact Center is driving toward efficiencies, better experiences, and empowered customers. Do you know how your language access capabilities ...
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Topics: Contact Centers, Language Support 101

5 Stats about Customer Service that Contact Center Agents Need to Know

A negative first impression can sour a customer relationship. Contact center agents intuitively know that providing excellent customer service ...
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Topics: Contact Centers, Tips & Resources

How Language Services Help Contact Centers Become Consumer-Centric

Contact centers are the frontline of the customer’s experience, so it’s no wonder why contact centers are implementing customer-centric models and ...
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Topics: Contact Centers, Language Support 101

3 Features a Language Services Partner Should Offer Your Omnichannel Contact Center

In his March 2016 article, Baker Johnson shares 3 tips for Outstanding Omnichannel Service while moving to a more customer-centric model: Do Your ...
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Topics: Contact Centers, Language Support 101

Telephone Interpreting Data: 3 Reasons the Details Matter

When your business relies on a call center to generate sales and support customers, you need as much information about your incoming and outgoing ...
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Topics: Contact Centers, Language Support 101