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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

5 Stats about Customer Service that Contact Center Agents Need to Know

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Topics: Contact Centers

GLOBO to Demo Chat Tool that Delivers Near Real-Time Human Translation at CCW Conference & Expo

GLOBO, a language technology and services company specializing in multilingual communication, is making near real-time, human translation possible. ...
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Topics: Press Release, Language Services, Contact Centers

GLOBO Announces New Email and Chat Translation Tool at ICMI Contact Center Expo and Conference

GLOBO, a technology and language services company specializing in multilingual communication, is announcing a new on-demand email and chat ...
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Topics: Press Release, Language Services, Contact Centers

How Language Services Help Contact Centers Become Consumer-Centric

Contact centers are the frontline of the customer’s experience, so it’s no wonder why contact centers are implementing customer-centric models and ...
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Topics: Language Services, Contact Centers

3 Features a Language Services Partner Should Offer Your Omnichannel Contact Center

In his March 2016 article, Baker Johnson shares 3 tips for Outstanding Omnichannel Service while moving to a more customer-centric model: Do Your ...
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Topics: Language Services Data, Contact Centers