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Michael Dombkoski

Business Development

Recent Posts

Avoid a Language Support Fire Drill with These Questions

[fa icon="calendar'] Jan 25, 2018 10:33:00 AM / by Michael Dombkoski

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"If you think hiring a professional is expensive, wait until you hire an amateur." You've probably heard this quote before, and it couldn't be more true when it comes to hiring a language services provider. 

On paper and without any real probing, the language services provider offering the lowest per-minute cost may seem like the best option. But the hidden costs of inefficiency, poor service and angry customers are going to lurk under those “great” prices. And they're going to surface... with a vengeance.

To avoid a last-minute language support fire drill, consider these questions to help you better understand a provider’s offerings and find the language services provider that can offer you the most long-term value. 

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[Case Study: NEXON M] Improving Customer Experience with Multilingual Email Support

[fa icon="calendar'] Jan 18, 2017 2:03:00 PM / by Michael Dombkoski posted in Gaming, Email & Chat Translation, Case Study

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Meet NEXON M: NEXON M is a mobile game developer and publisher based in the San Francisco Bay Area. NEXON M focuses on free-to-play mobile games, which can be traced back to its roots as a subsidiary of NEXON Corp., Korea’s largest game company and one of the ten largest game companies in the world.

NEXON M was faced with a backlog of 12,000+ support tickets in non-English languages, nearing 60 days without response.

NEXON M partnered with GLOBO to equip its customer support team with near-real-time human translation services.

In 45 days, NEXON M resolved all 12,000 non-English support tickets and returned to its 24-hour service level across all languages.

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