When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it ...
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Topics: Healthcare, Case Study, Access & Outcomes
One of the most underrepresented and under-treated populations in our country is the deaf and hard of hearing. Historically, deaf and hard of hearing ...
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Topics: Healthcare, Access & Outcomes
Are you--and more importantly, your patients--satisfied with your health system’s language services provider? If you’re unsure, it could be a sign ...
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Topics: Healthcare, Language Support 101
The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients ...
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Topics: Healthcare, Language Support 101
One incremental improvement can pave the way for significant change. Section 1557 of the Affordable Care Act (ACA) is one such improvement. The law ...
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Topics: Healthcare, Access & Outcomes
Risk isn’t just a strategy board game. It's a guiding principle in reaching conclusions and making decisions. Nowhere is the need to identify and ...
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Topics: Healthcare, Access & Outcomes
At 18 percent of the U.S. gross domestic product, the healthcare industry is a mammoth web that ties together for-profit and nonprofit health ...
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Topics: Healthcare, Access & Outcomes
Every healthcare system needs to have a functional, informative website. But consider this: Are your patients able to read the website in the ...
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Topics: Healthcare, Language Support 101
No one dials customer service just for a chat—policyholders calling your customer support representatives have urgent needs or want a status update ...
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Topics: Language Support 101
As the fate of the Affordable Care Act (ACA) is debated in Washington, D.C., health insurance providers across the country are laying new foundations ...
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Topics: Insurance, Language Support 101