Better Connections

When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it ...

One of the most underrepresented and under-treated populations in our country is the deaf and hard of hearing. Historically, deaf and hard of hearing ...

Are you--and more importantly, your patients--satisfied with your health system’s language services provider? If you’re unsure, it could be a sign ...

The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients ...

One incremental improvement can pave the way for significant change. Section 1557 of the Affordable Care Act (ACA) is one such improvement. The law ...

Risk isn’t just a strategy board game. It's a guiding principle in reaching conclusions and making decisions. Nowhere is the need to identify and ...

At 18 percent of the U.S. gross domestic product, the healthcare industry is a mammoth web that ties together for-profit and nonprofit health ...

Every healthcare system needs to have a functional, informative website. But consider this: Are your patients able to read the website in the ...

No one dials customer service just for a chat—policyholders calling your customer support representatives have urgent needs or want a status update ...

As the fate of the Affordable Care Act (ACA) is debated in Washington, D.C., health insurance providers across the country are laying new foundations ...