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Francesca Mayr

Director of Marketing & Engagement

Recent Posts

Around the Web: What We're Reading

[fa icon="calendar'] Nov 15, 2018 11:12:44 AM / by Francesca Mayr posted in Affordable Care Act

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This week, we celebrated World Kindness Day! So it's only fitting that we're reading about things that make the world a little kinder: considered solutions so limited-English speakers can navigate Open Enrollment, mindfulness and self-care, and designing to make hard tasks simpler.


Check out our favorites from the week and feel free to let us know what you're reading on twitter (@helloglobo). 


How Open is 'Open' Enrollment?  |  The Outline

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Around the Web: On International Translation Day, Let's Celebrate Linguists

[fa icon="calendar'] Sep 30, 2018 10:30:00 AM / by Francesca Mayr

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Around the Web: Putting the 'Patient' in 'Patient Experience'

[fa icon="calendar'] Jan 12, 2018 10:40:57 AM / by Francesca Mayr

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Putting the Patient in Patient Experience

Patients are more empowered than ever before. 

And though improved Patient Experience has long been a healthcare industry goal, what it means to be truly patient-focused is challenged daily. With individuals creating communities to explore health solutions and conduct their own research, in addition to healthcare institutions developing patient think tanks and innovation programs, the spirit of the Maker Movement is alive and well in the healthcare space.

In order for these collaborative spaces for patient-provider exchanges and research to be truly useful, everyone needs to speak the same language (literally and figuratively). Understanding and acknowledging differences in cultural background, learning style, and expectations, means that collaborative innovation can take place in a more profound way. And recording patient data in a contextualized manner, means innovation can happen more quickly.

This week, we're interested in what it means to put the patient at the center of innovation. We've collected ideas from around the web on health makerspaces, contextualized data, and decentralized research to get our wheels turning on how to include the 'Patient' as an active participant in 'Patient Experience'.

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Around the Web: The Future is Empathetic

[fa icon="calendar'] Nov 3, 2017 1:24:35 PM / by Francesca Mayr

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The recent past has seen our world grow ever more productive and efficient. Now, we’re prioritizing empathy.

From customized shopping experiences to personalized telemedicine, the trend across industries is to innovate, humanize, and make meaning at the individual level. The result? Increasingly less tolerance for a poor experience: including one that isn’t delivered in the customer’s or patient’s preferred language.

This week, we’re interested in the future. We’ve gathered some ideas from around the web, and invite you to imagine with us what the future could look like as experiences become more empathetic and communication more seamless across channels and across languages. The possibilities are endless.

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Simultaneous vs. Consecutive Interpreting: What's the difference?

[fa icon="calendar'] Aug 24, 2017 11:13:57 AM / by Francesca Mayr

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There are two primary modes of interpretation — simultaneous and consecutive. Both are used to bridge language barriers and help people understand each other, but it's important to understand their differences so you can identify which one is best for your particular use case. 

So what's the difference and how do you know which to use when?

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