Better Connections

Introduced to the world in 1998, World Kindness Day is celebrated each year on November 13th with the intention of focusing on the positive and ...

This year, everyone has pivoted. Those on the frontline of customer service have been especially flexible, maintaining excellent customer service ...

Fostering creative engagement, opportunities for low-stakes feedback, and increased visibility across departments in service of better customer ...

This week, we celebrated World Kindness Day! So it's only fitting that we're reading about things that make the world a little kinder: considered ...

 

Patients are more empowered than ever before.  And though improved Patient Experience has long been a healthcare industry goal, what it means to be ...

The recent past has seen our world grow ever more productive and efficient. Now, we’re prioritizing empathy. From customized shopping experiences to ...

There are two primary modes of interpretation — simultaneous and consecutive. Both are used to bridge language barriers and help people understand ...