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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Combatting the Empathy Deficit

Stronger collaboration, less stress, and greater morale are all linked to empathetic workplaces. Additionally, empathy for the community you serve ...
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Topics: Language Access, Access & Outcomes

How to Ensure Equal Access & Equitable Care as COVID-19 Surges

Disseminating accurate information to LEP patients is critical in preventing the spread of the coronavirus. With the recent increase in cases of ...
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Topics: Healthcare, Access & Outcomes

5 Tips for Improving Patient Safety for Limited-English Speakers

The United States is one of the most culturally diverse nations in the world. Research shows more than 21% of the population speaks a language other ...
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Topics: Healthcare, Language Access, Access & Outcomes

Cultural Competence in Healthcare: A Guide

National health is progressing, but health disparities continue among culturally and linguistically diverse populations. Organizations that foster ...
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Topics: Healthcare, Access & Outcomes

Uncovering the Costs of Medical Interpreting

PSA: Language support might be contributing more to the success of your health system than you realize.
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Topics: Healthcare, Access & Outcomes

LEP Mothers are at Higher Risk: Is Your Facility Prepared?

Maternity care is unlike any other type of healthcare...
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Topics: Healthcare, Access & Outcomes

Understanding Health Disparities Among Limited-English Speakers

Millions of Americans struggle to speak, read, and write English, hindering their ability to obtain even basic healthcare. With over 70% of sentinel ...
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Topics: Healthcare, Access & Outcomes

What Makes an Interpreter Medically Qualified?

You wouldn't ask a dentist to do your taxes. So why would you ask an unqualified interpreter to communicate important health information to your ...
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Topics: Healthcare, Access & Outcomes

America’s Population is Changing: Here’s What it Means for Your Business

Multicultural consumers are the fastest-growing segment of the U.S. population, increasing by 2.3 million per year.
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Topics: Access & Outcomes

How to Ensure Open Enrollment is Accessible (for Everyone)

It’s that time of year again. Today the Marketplace Open Enrollment Period commences, and Americans across the country will be shopping for new ...
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Topics: Insurance, Healthcare, Access & Outcomes