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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Caring for Limited English Patients Amid the COVID-19 Outbreak

Disseminating accurate information to LEP patients is critical in preventing the spread of the coronavirus. With the recent outbreak of coronavirus ...
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Topics: Healthcare, Access & Outcomes

How Quality Improvement Enhances Patient Experience (And Your Bottom Line)

Equipping providers with the tools and resources needed to provide quality care to LEP patients is critical. Imagine you're a doctor and a patient ...
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Topics: Healthcare, Access & Outcomes

How "Open" is Your Open Enrollment?

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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Topics: Insurance, Healthcare, Access & Outcomes

Are You Compliant?: Deaf and Hard of Hearing Patients

The American Health Lawyers Association published a paper in April 2018 documenting the increase in legal proceedings against health care providers. ...
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Topics: Healthcare, Access & Outcomes

Is your Translation Vendor Slowing Down Your Trials?

Clinical trials need to go faster. With an overall success rate of only about 14%, and each trial carrying the weight of potentially hundreds of ...
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Topics: Healthcare, Access & Outcomes

Around the Web: What We're Reading

This week, we celebrated World Kindness Day! So it's only fitting that we're reading about things that make the world a little kinder: considered ...
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Topics: Access & Outcomes

Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

 
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Topics: Insurance, Healthcare, Access & Outcomes

[Case Study: Healthcare] Medical Center Improves Language Access with Centralized Support

When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it ...
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Topics: Healthcare, Case Study, Access & Outcomes

Around the Web: Putting the 'Patient' in 'Patient Experience'

Patients are more empowered than ever before.  And though improved Patient Experience has long been a healthcare industry goal, what it means to be ...
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Topics: Healthcare, Access & Outcomes

Ensuring Smooth Transitions of Care for Limited English Proficient Patients

Transitions in care -- when a patient moves from one setting of care to another -- represent significant vulnerability for all patients. When a ...
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Topics: Healthcare, Access & Outcomes