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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Uncovering the Costs of Medical Interpreting

PSA: Language support might be contributing more to the success of your health system than you realize.
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Topics: Healthcare, Access & Outcomes

LEP Mothers are at Higher Risk: Is Your Facility Prepared?

Maternity care is unlike any other type of healthcare...
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Topics: Healthcare, Access & Outcomes

Understanding Health Disparities Among Limited-English Speakers

Millions of Americans struggle to speak, read, and write English, hindering their ability to obtain even basic healthcare. With over 70% of sentinel ...
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Topics: Healthcare, Access & Outcomes

What Makes an Interpreter Medically Qualified?

You wouldn't ask a dentist to do your taxes. So why would you ask an unqualified interpreter to communicate important health information to your ...
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Topics: Healthcare, Access & Outcomes

America’s Population is Changing: Here’s What it Means for Your Business

Multicultural consumers are the fastest-growing segment of the U.S. population, increasing by 2.3 million per year.
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Topics: Access & Outcomes

How to Ensure Open Enrollment is Accessible (for Everyone)

It’s that time of year again. Today the Marketplace Open Enrollment Period commences, and Americans across the country will be shopping for new ...
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Topics: Insurance, Healthcare, Access & Outcomes

Can Your Telehealth Solution Support Limited-English Patients?

Healthcare is adapting quickly in response to the COVID-19 pandemic. As of March 30, 2020, the Centers for Medicare and Medicaid Services (CMS) has ...
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Topics: Healthcare, Access & Outcomes

Caring for Limited English Patients Amid the COVID-19 Outbreak

Disseminating accurate information to LEP patients is critical in preventing the spread of the coronavirus. With the recent outbreak of coronavirus ...
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Topics: Healthcare, Access & Outcomes

How Quality Improvement Enhances Patient Experience (And Your Bottom Line)

Equipping providers with the tools and resources needed to provide quality care to LEP patients is critical. Imagine you're a doctor and a patient ...
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Topics: Healthcare, Access & Outcomes

How "Open" is Your Open Enrollment?

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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Topics: Insurance, Healthcare, Access & Outcomes