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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Mastering Customer Centricity with Language Data & Insights

It’s no secret that the cost of acquiring a new customer is significantly higher than the cost of retaining an existing one. Businesses must fight ...
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Topics: Language Support 101

Boost your Contact Center's Key Metrics with Better Language Support

Your Contact Center is driving toward efficiencies, better experiences, and empowered customers. Do you know how your language access capabilities ...
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Topics: Contact Centers, Language Support 101

Avoid a Language Support Fire Drill with These Questions

"If you think hiring a professional is expensive, wait until you hire an amateur." You've probably heard this quote before, and it couldn't be more ...
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Topics: Language Support 101

Simultaneous vs. Consecutive Interpreting: What's the difference?

There are two primary modes of interpretation — simultaneous and consecutive. Both are used to bridge language barriers and help people understand ...
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Topics: Language Support 101

Find the Best Language Services Provider for Your Health System

Are you--and more importantly, your patients--satisfied with your health system’s language services provider? If you’re unsure, it could be a sign ...
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Topics: Healthcare, Language Support 101

How Language Services Help Contact Centers Become Consumer-Centric

Contact centers are the frontline of the customer’s experience, so it’s no wonder why contact centers are implementing customer-centric models and ...
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Topics: Contact Centers, Language Support 101

3 Features a Language Services Partner Should Offer Your Omnichannel Contact Center

In his March 2016 article, Baker Johnson shares 3 tips for Outstanding Omnichannel Service while moving to a more customer-centric model: Do Your ...
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Topics: Contact Centers, Language Support 101

When to Use Telephone, Video Remote or On-Site Interpreting at Your Health Facility

The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients ...
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Topics: Healthcare, Language Support 101

4 Ways to Ace Your Healthcare System’s Website Translation

Every healthcare system needs to have a functional, informative website. But consider this: Are your patients able to read the website in the ...
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Topics: Healthcare, Language Support 101

Do I Need Machine or Human Translation? Ask this Question Instead.

Machine translation and human translation shouldn’t be rivals--they’re better off being teammates. But you need to know their strengths, and their ...
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Topics: Language Support 101