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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Boost your Contact Center's Key Metrics with Better Language Support

Your Contact Center is driving toward efficiencies, better experiences, and empowered customers. Do you know how your language access capabilities ...
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Topics: Language Support 101

Avoid a Language Support Fire Drill with These Questions

"If you think hiring a professional is expensive, wait until you hire an amateur." You've probably heard this quote before, and it couldn't be more ...
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Topics: Language Support 101

Simultaneous vs. Consecutive Interpreting: What's the difference?

There are two primary modes of interpretation — simultaneous and consecutive. Both are used to bridge language barriers and help people understand ...
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Topics: Language Support 101