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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Raise the Customer Service Bar with Better Telephone Interpreting

No one dials customer service just for a chat—policyholders calling your customer support representatives have urgent needs or want a status update ...
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Topics: Telephone Interpreting, Health Insurance

Land Affordable Language Services (With Value)

  When you’re on the hunt for a new services provider, price crops up almost instantly. And that makes perfect sense – affordability has to be one of ...
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Topics: Telephone Interpreting, Language Services

Telephone Interpreting: The Key to Retention & Outreach

An undeniably essential element in a successful claims management operation is happy customers and agents. And that only comes to fruition when ...
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Topics: Insurance, Telephone Interpreting

Crush Claims Processing Risk With Better Telephone Interpreting

When your insurance business depends on properly handled claims, you've got to be conscientious of communication barriers. These barriers will throw ...
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Topics: Claims Processing, Insurance, Telephone Interpreting

Telephone Interpreting Data: 3 Reasons the Details Matter

When your business relies on a call center to generate sales and support customers, you need as much information about your incoming and outgoing ...
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Topics: Telephone Interpreting, Language Services Data

Expand Your Interpreting Data, Shorten Your Claims Cycle

We live in a data-driven world. When it works for us, data guides our processes, sizes our budgets, and informs our decision making. Insurance ...
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Topics: Claims Management, Telephone Interpreting