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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Are You Compliant?: Deaf and Hard of Hearing Patients

The American Health Lawyers Association published a paper in April 2018 documenting the increase in legal proceedings against health care providers. ...
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Topics: Affordable Care Act, Healthcare, Compliance, Language Access

Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

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Topics: Language Access, Access & Outcomes

Are You Compliant with the New ERISA Language Access Requirements?

The month of April introduced new procedural requirements for private sector employee benefit plans. On April 1, 2018, the final rule amending the ...
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Topics: Insurance, Compliance, Language Access

[Case Study: Healthcare] Medical Center Improves Language Access with Centralized Support

When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it ...
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Topics: Healthcare, Language Access, Patient Experience, Case Study

When to Use Telephone, Video Remote or On-Site Interpreting at Your Health Facility

The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients ...
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Topics: Healthcare, Language Services, Medical Interpreting, Language Access

In the Era of Patient-Centered Care, Language Support is Critical

At 18 percent of the U.S. gross domestic product, the healthcare industry is a mammoth web that ties together for-profit and nonprofit health ...
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Topics: Healthcare, Language Services, Language Access

Breaking Down the Language Access Requirements of Section 1557

The final ruling of Section 1557 of the Affordable Care Act (ACA) put major changes in motion regarding individuals’ ability to access health care ...
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Topics: Affordable Care Act, Healthcare, Health Insurance, Compliance, Language Access