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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Improving Care for Refugees and Asylum Seekers

For several months we have watched as millions of people — women, men, and children — fled their homes in Ukraine as an advancing army attacked. ...
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Topics: Language Access

Language Should Never Be a Barrier to Mental Healthcare

The need for accessible mental healthcare is becoming increasingly pressing for marginalized groups.
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Topics: Healthcare, Language Access, Patient Experience, Access & Outcomes

Patient Journey Mapping for Limited-English Proficient (LEP) Patients

When a patient decides they need treatment from a healthcare provider, they go through several unique stages before, during, and after their care. ...
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Topics: Healthcare, Language Access, Patient Experience

Translation vs. Interpretation: What’s the Difference?

Unless you use language services often or are in the language industry yourself, the various terms used can be slightly confusing. However, it's ...
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Topics: Telephone Interpreting, Translation, Language Access

Looking Ahead: Healthy People 2030 LEP Objectives

Since 1980, the Healthy People initiative has set goals and measurable objectives to improve health and well-being in the United States.
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Topics: Healthcare, Language Access, Patient Experience

Improve Readmission Rates & Reduce Length of Stay with Better Language Support

Patients with limited-English proficiency (LEP) are at higher risk for healthcare readmission and experience longer stays than English-speaking ...
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Topics: Healthcare, Language Access, Patient Experience, Access & Outcomes

Improve CMS Star Ratings with Quality Language Support

For healthcare consumers, the expected cost, quality and outcome of their care can be daunting. This is even more complicated for patients at the ...
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Topics: Healthcare, Language Access

Tips for Maintaining Health Equity During a Public Health Crisis

Those with limited-English proficiency (LEP) face additional challenges in the fight against COVID: language barriers.
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Topics: Healthcare, Language Access

The ONC Cures Act: Impact on Patients, Providers & Facilities

In May 2020, the Office of the National Coordination for Health Information Technology (ONC) published a final rule to implement the provision of ...
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Topics: Compliance, Language Access

Combatting the Empathy Deficit

Stronger collaboration, less stress, and greater morale are all linked to empathetic workplaces. Additionally, empathy for the community you serve ...
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Topics: Language Access, Access & Outcomes

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