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Stories, tips, and resources to inspire you on your journey toward increased language access.

Are You Compliant with the New ERISA Language Access Requirements?

The month of April introduced new procedural requirements for private sector employee benefit plans. On April 1, 2018, the final rule amending the ...
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Topics: Insurance, Tips & Resources

5 Stats about Customer Service that Contact Center Agents Need to Know

A negative first impression can sour a customer relationship. Contact center agents intuitively know that providing excellent customer service ...
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Topics: Contact Centers, Tips & Resources

Don't Let Your Global Gamers Disconnect. Level up Your Support Team with Translation Services.

A mobile game can become a chart-topper anytime, anywhere. When a game becomes a global phenomenon, like Angry Birds or Clash of Clans, millions of ...
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Topics: Tips & Resources

How to Find the Best Language Services Provider for Your Business

Are you on a first-time hunt for a language services provider? Or, maybe you're dissatisfied with your current language services vendor and you're ...
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Topics: Tips & Resources

Language Services Data: More Awesome When You Have More Access

This is the age of insights, of turning numbers into data and data into value. We track and analyze to improve and refine – making operations more ...
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Topics: Tips & Resources

3 Tips To Rock Claims Management In The Multilingual Age

Claims management looks very different than it did 20 years ago, and the industry will continue to change dramatically over the next decade. That's ...
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Topics: Insurance, Tips & Resources

5 Practical Steps To Cut Language Services Costs

The U.S. Census Bureau tells us that about 61.8 million people in the United States do not speak English at home. That’s one in five people.
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Topics: Tips & Resources