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Find the Best Language Services Provider for Your Health System

[fa icon="calendar'] Jun 7, 2017 9:56:42 AM / by Matt Schuh posted in Healthcare, Language Services, Medical Interpreting

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Are you--and more importantly, your patients--satisfied with your health system’s language services provider? If you’re unsure, it could be a sign that it’s time to upgrade.

Selecting a language services partner goes beyond looking at the price tag. After all, your language services provider plays a crucial role in helping your staff communicate with limited-English-speaking patients.

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When to Use Telephone, Video Remote or On-Site Interpreting at Your Health Facility

[fa icon="calendar'] Apr 25, 2017 9:51:12 AM / by Matt Schuh posted in Healthcare, Language Services, Medical Interpreting, Language Access

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The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients through evidence-based, cost-effective care. Part of improving patients’ health outcomes is ensuring your medical staff can clearly communicate with every patient, regardless of language. Providing

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Improve Patient Experience with Quality Medical Interpreting

[fa icon="calendar'] Jan 17, 2017 10:30:46 AM / by Matt Schuh posted in Healthcare, Medical Interpreting

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The recent shift in our nation's healthcare reimbursement model (from pay-for-volume to pay-for-value) has given patient satisfaction scores a new level of significance for health systems. Though there's uncertainty surrounding the future of the Affordable Care Act, which put this model in place, value-based care is likely here to stay.

With hospital reimbursements based on outcomes and quality measures, your HCAHPS scores now have a direct and causal effect on your facility’s bottom line. So how do you improve patient satisfaction and boost HCAHPS scores?

Effective communication is a vital component to HCAHPS success. And with a growing number of limited-English speakers in the United States, so is the quality of your health system’s medical interpreting.

“In medicine, good communication is the action most highly praised by patients and families. ‘My nurse explained to me…’ and, ‘the doctor sat and talked to us…’ are phrases associated with high HCAHPS scores. You never see a comment card saying, ‘my nurse ran that infusion so well,’ or ‘my doctor picked the perfect antibiotic.’ The key to higher patient satisfaction scores is communication.”
-Darin Vercillo, MD, co-founder and CEO of Central Logic

Read on to learn 1) why limited-English patients factor so heavily into your patient satisfaction scores, and 2) how implementing quality medical interpreting at your facility aids in clearer communication, resulting in greater positive experiences for all of your patients.

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