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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

How Quality Improvement Enhances Patient Experience (And Your Bottom Line)

Equipping providers with the tools and resources needed to provide quality care to LEP patients is critical. Imagine you're a doctor and a patient ...
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Topics: Healthcare, Access & Outcomes

How "Open" is Your Open Enrollment?

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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Topics: Insurance, Healthcare, Access & Outcomes

Are You Compliant?: Deaf and Hard of Hearing Patients

The American Health Lawyers Association published a paper in April 2018 documenting the increase in legal proceedings against health care providers. ...
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Topics: Healthcare, Access & Outcomes

Is your Translation Vendor Slowing Down Your Trials?

Clinical trials need to go faster. With an overall success rate of only about 14%, and each trial carrying the weight of potentially hundreds of ...
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Topics: Healthcare, Access & Outcomes

Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

 
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Topics: Insurance, Healthcare, Access & Outcomes

[Case Study: Healthcare] Medical Center Improves Language Access with Centralized Support

When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it ...
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Topics: Healthcare, Case Study, Access & Outcomes

Around the Web: Putting the 'Patient' in 'Patient Experience'

Patients are more empowered than ever before.  And though improved Patient Experience has long been a healthcare industry goal, what it means to be ...
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Topics: Healthcare, Access & Outcomes

Ensuring Smooth Transitions of Care for Limited English Proficient Patients

Transitions in care -- when a patient moves from one setting of care to another -- represent significant vulnerability for all patients. When a ...
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Topics: Healthcare, Access & Outcomes

Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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Topics: Insurance, Healthcare, Access & Outcomes

For the Deaf and Hard of Hearing, Behavioral Healthcare Access Presents Unique Challenges

One of the most underrepresented and under-treated populations in our country is the deaf and hard of hearing. Historically, deaf and hard of hearing ...
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Topics: Healthcare, Access & Outcomes