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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Are You Compliant?: Deaf and Hard of Hearing Patients

The American Health Lawyers Association published a paper in April 2018 documenting the increase in legal proceedings against health care providers. ...
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Topics: Affordable Care Act, Healthcare, Compliance, Language Access

[Case Study: Healthcare] Medical Center Improves Language Access with Centralized Support

When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it ...
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Topics: Healthcare, Language Access, Patient Experience, Case Study

Ensuring Smooth Transitions of Care for Limited English Proficient Patients

Transitions in care -- when a patient moves from one setting of care to another -- represent significant vulnerability for all patients. When a ...
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Topics: Affordable Care Act, Healthcare, Patient Experience

For the Deaf and Hard of Hearing, Behavioral Healthcare Access Presents Unique Challenges

One of the most underrepresented and under-treated populations in our country is the deaf and hard of hearing. Historically, deaf and hard of hearing ...
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Topics: Healthcare, American Sign Language

Find the Best Language Services Provider for Your Health System

Are you--and more importantly, your patients--satisfied with your health system’s language services provider? If you’re unsure, it could be a sign ...
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Topics: Healthcare, Language Services, Medical Interpreting

When to Use Telephone, Video Remote or On-Site Interpreting at Your Health Facility

The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients ...
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Topics: Healthcare, Language Services, Medical Interpreting, Language Access

This is why Section 1557's Language Access Rules Must be Preserved

One incremental improvement can pave the way for significant change. Section 1557 of the Affordable Care Act (ACA) is one such improvement. The law ...
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Topics: Affordable Care Act, Healthcare

How Language Support Improves Risk Stratification Pools

Risk isn’t just a strategy board game. It's a guiding principle in reaching conclusions and making decisions. Nowhere is the need to identify and ...
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Topics: Healthcare

In the Era of Patient-Centered Care, Language Support is Critical

At 18 percent of the U.S. gross domestic product, the healthcare industry is a mammoth web that ties together for-profit and nonprofit health ...
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Topics: Healthcare, Language Services, Language Access

4 Ways to Ace Your Healthcare System’s Website Translation

Every healthcare system needs to have a functional, informative website. But consider this: Are your patients able to read the website in the ...
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Topics: Healthcare, Translation