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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Cultural Competence in Healthcare: A Guide

National health is progressing, but health disparities continue among culturally and linguistically diverse populations. Organizations that foster ...
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Topics: Healthcare, Access & Outcomes

Measuring Success: How to Track ROI for Your Health System’s Language Solution

In healthcare, a language barrier can lead to poor quality care and worse patient outcomes. Having a language solution in your health system is ...
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Topics: Healthcare

Ensuring Accessible Telehealth for Deaf & Hard of Hearing Patients

Virtual health visits have increased dramatically since March 2020, and the trend is likely here to stay. 
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Topics: Healthcare

Uncovering the Costs of Medical Interpreting

PSA: Language support might be contributing more to the success of your health system than you realize.
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Topics: Healthcare, Access & Outcomes

LEP Mothers are at Higher Risk: Is Your Facility Prepared?

Maternity care is unlike any other type of healthcare...
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Topics: Healthcare, Access & Outcomes

3 Things to Look for When Procuring Language Support for Your Health System

A language support partner directly impacts your health system's ability to meet patient and provider experience expectations, create efficiencies, ...
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Topics: Healthcare, Tips & Resources

Understanding The Joint Commission’s Standards for Patient-Centered Communication

The Joint Commission is considered the gold standard of accreditations. Whether you serve a limited-English proficiency (LEP) population or some of ...
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Topics: Healthcare, Language Access

How to Gauge the Effectiveness of Your Health System's Language Support

We know that the ability to communicate with patients is critical to quality healthcare. But simply utilizing a language support solution doesn't ...
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Topics: Healthcare

Understanding Health Disparities Among Limited-English Speakers

Millions of Americans struggle to speak, read, and write English, hindering their ability to obtain even basic healthcare. With over 70% of sentinel ...
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Topics: Healthcare, Access & Outcomes

Understanding the Impact of Virtual Care on the LEP Patient Journey

Virtual care offers a safe and effective way to connect with patients whose needs do not require a hands-on examination or testing. However, the ...
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Topics: Healthcare, Language Access