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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Looking to Reduce No-Shows? Language Access May Play a Role

Clinics and hospitals schedule appointments with intention, but the problem with relying on a rigid schedule of appointments is that patients don’t ...
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Topics: Healthcare, Tips & Resources

Addressing Gaps in Care for Medicaid Recipients

Without question, health insurance access makes a major difference in when and how people receive the medical care they need. Historically, patients ...
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Topics: Healthcare

Language Should Never Be a Barrier to Mental Healthcare

The need for accessible mental healthcare is becoming increasingly pressing for marginalized groups.
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Topics: Healthcare, Language Access, Patient Experience, Access & Outcomes

Patient Journey Mapping for Limited-English Proficient (LEP) Patients

When a patient decides they need treatment from a healthcare provider, they go through several unique stages before, during, and after their care. ...
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Topics: Healthcare, Language Access, Patient Experience

Looking Ahead: Healthy People 2030 LEP Objectives

Since 1980, the Healthy People initiative has set goals and measurable objectives to improve health and well-being in the United States.
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Topics: Healthcare, Language Access, Patient Experience

Improve Readmission Rates & Reduce Length of Stay with Better Language Support

Patients with limited-English proficiency (LEP) are at higher risk for healthcare readmission and experience longer stays than English-speaking ...
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Topics: Healthcare, Language Access, Patient Experience, Access & Outcomes

Improve CMS Star Ratings with Quality Language Support

For healthcare consumers, the expected cost, quality and outcome of their care can be daunting. This is even more complicated for patients at the ...
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Topics: Healthcare, Language Access

Payers Guide to Reducing Complexities (and Costs) in Healthcare

Healthcare systems in the U.S. are meant for caring for the people. However, these systems are often complex and not centered wholly around patient ...
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Topics: Claims Management, Healthcare, Health Insurance, Patient Experience

4 Ways Language Support Can Drive Efficiencies in Your Health System

From offering higher quality care to patients in shorter time frames to lower rates of readmission, language support can play a large role in a ...
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Topics: Healthcare

Tips for Maintaining Health Equity During a Public Health Crisis

Those with limited-English proficiency (LEP) face additional challenges in the fight against COVID: language barriers.
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Topics: Healthcare, Language Access

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