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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Patient Journey Mapping for Limited-English Proficient (LEP) Patients

When a patient decides they need treatment from a healthcare provider, they go through several unique stages before, during, and after their care. ...
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Topics: Healthcare, Language Access, Patient Experience

Looking Ahead: Healthy People 2030 LEP Objectives

Since 1980, the Healthy People initiative has set goals and measurable objectives to improve health and well-being in the United States.
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Topics: Healthcare, Language Access, Patient Experience

Improve Readmission Rates & Reduce Length of Stay with Better Language Support

Patients with limited-English proficiency (LEP) are at higher risk for healthcare readmission and experience longer stays than English-speaking ...
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Topics: Healthcare, Language Access, Patient Experience, Access & Outcomes

Payers Guide to Reducing Complexities (and Costs) in Healthcare

Healthcare systems in the U.S. are meant for caring for the people. However, these systems are often complex and not centered wholly around patient ...
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Topics: Claims Management, Healthcare, Health Insurance, Patient Experience