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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Boost your Contact Center's Key Metrics with Better Language Support

Boost your Contact Center's Key Metrics with Better Language Support

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[Case Study: Healthcare] Medical Center Improves Language Access with Centralized Support

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When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it ...
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Topics: Healthcare, Language Access, Patient Experience, Case Study

Ensuring Smooth Transitions of Care for Limited English Proficient Patients

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Transitions in care -- when a patient moves from one setting of care to another -- represent significant vulnerability for all patients. When a ...
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Topics: Affordable Care Act, Healthcare, Patient Experience

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