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[Case Study: Healthcare] Medical Center Improves Language Access with Centralized Support

[fa icon="calendar'] Apr 6, 2018 9:35:50 AM / by Matt Schuh posted in Language Access, Patient Experience, Healthcare, Case Study

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Improving Language Access with Centralized Suport-01

When a 500-bed, independent medical center – known for superior patient care  was struggling to communicate with its diverse patient population, it partnered with GLOBO to centralize support and improve language access.


A Growing Need for Language Support

Located in an urban area with a highly-diverse population, the medical center recognized that providing culturally and linguistically appropriate services was central to the delivery of safe, equitable, high-quality patient care. However, the medical center's Director of Patient Relations feared its use of multiple language services vendors was jeopardizing its ability to provide meaningful access throughout the facility.

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Ensuring Smooth Transitions of Care for Limited English Proficient Patients

[fa icon="calendar'] Dec 5, 2017 11:44:44 AM / by Jessalyn Kadelski posted in Affordable Care Act, Healthcare, Patient Experience

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Transitions in care -- when a patient moves from one setting of care to another -- represent significant vulnerability for all patients. When a patient is Limited English Proficient, opportunities for miscommunication pose an added challenge in transitioning their care safely. 

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