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When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it partnered with GLOBO to centralize support and improve language access.
A Growing Need for Language Support
Located in an urban area with a highly-diverse population, the medical center recognized that providing culturally and linguistically appropriate services was central to the delivery of safe, equitable, high-quality patient care. However, the medical center's Director of Patient Relations feared its use of multiple language services vendors was jeopardizing its ability to provide meaningful access throughout the facility.
