GLOBO Language Solutions, LLC (“GLOBO,” “our,” “we”) is committed to safeguarding the privacy of confidential and personal information, including personal data relating to individuals who may be customers, website visitors, clients of our customers, employees, and contractors. When you visit our website or the GLOBO HQ platform, you trust us with your personal information and we take your privacy very seriously. This privacy notice describes how we handle and protect individual personal data, including explaining what information we collect, how we use it, and what rights you have in relation to it.
GLOBO provides multi-channel translation and interpretation technology services to a variety of industries including, healthcare, insurance, finance and the government. GLOBO’s full range of language services include, On-Demand Telephone Interpretation, Video Remote Interpretation, On-Site Interpretation, Document Translation, On-Demand Text Translation, Transcreation and Fluency testing (“Services”).
We gather various types of information, including, in some instances, information that identifies or may identify you as an individual (“Personal Information”).
Information You Provide To Us:
We collect personal information that you voluntarily provide to us. The Personal Information that we collect depends on the context of your interactions with us and our different Sites, the choices you make, and the product features you use.
From the Public Website: We may collect any Personal Information that you choose to send to us or provide to us through our website, for example, on our “Request a Demo” online form, or if you register for a GLOBO Webinar. If you contact us through the GLOBO website, we will keep a record of the correspondence and we will keep the Personal Information you provide to us. This could include name, address, contact information and/or payment information.
From the Product(s) and Services: We receive and store the information that you request with respect to Services provided by GLOBO and/or when using the Services pursuant to a contract with GLOBO. This applies to not only GLOBO’s customers, but also any clients of those customers who may access GLOBO’s products as a client of one of GLOBO’s customers. The types of information we may collect directly from our customers and their users may include: first and last names, usernames, passwords (including password hints and similar security information used for authentication and account access), email addresses, postal address, phone number, medical identification numbers, transactional information, as well as any other contact or other information customers, and/or customers’ users, choose to provide us or upload to our system in connection with the Services GLOBO provides.
Payment Data: We also collect data necessary to process your payment if you make a purchase, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your question.
All Personal Information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information that We Automatically Collect:
GLOBO may collect information relating to your device and/or usage information.
When you use the Public Website: When you visit the website, we collect certain information related to your device, such as your device’s IP address, referring website andwhat pages your device visited.
When you use our Product(s) and Services: GLOBO keeps track of user activity in relation to the types of Services our customers and their users use, the configuration of their computers or other devices, the time a user logged on, and performance metrics related to their use of the Services. We also log information about our customers and sometimes their users when they use one of our Services. GLOBO also performs geo-location of users accessing the application as well as IP addresses. We use various technologies to collect information which may include saving cookies to users’ computers.
Mobile Device Access and Data: We may request access or permission to certain features from your mobile device, including your mobile device’s bluetooth, camera, microphone, and other features. If you wish to change our access or permissions, you may do so in your device settings. We may request to send you push notifications regarding your account or the mobile application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
Information Collected from Other Sources
We may collect limited data from public databases, marketing partners, and other outside sources. We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of information we receive from other sources include: social media price information; marketing leads and search results and links, including paid listings (such as sponsored links). Additionally, we gather information about phone numbers that call into our services, and numbers we place calls to.
GLOBO processes your information for purposes based on legitimate business interests, for legitimate business purposes, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use Personal Information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
We use the information we collect or receive as follows:
We use your Personal Information in this context based on the contract that we have in place with your or our legitimate interests.
GLOBO will only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.
We may process or share data and Personal Information on the following legal bases:
More specifically, we may need to process your data or share your Personal Information in the following situations:
When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it, or, if this is not possible (for example because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any other further processing until deletion is possible.
We aim to protect your Personal Information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any Personal Information we collect, process and/or hold in our records from loss, misuse and unauthorized access, disclosure, alteration and destruction. However please also remember, that we cannot guarantee that the interest itself is 100% secure. Unfortunately, no company or service can guarantee complete security. Although we will do our best to protect your personal information, unauthorized entry or use, hardware or software failure and other factors may compromise the security of user information at any time. Therefore, transmission of personal information to and from our Sites is at your own risk. Moreover, you should only access the services within a secure environment, such as selecting and protecting your password appropriately, limiting access to your computer or device and browser, and by signing off after you have finished accessing your account.
A cookie is a small piece of data (text file) that a website, when visited by a user, asks your browser to store on your device in order to remember information about you, such as a language preference or login information. GLOBO uses these first party cookies. Other cookies, which are cookies from a domain different from the domain of the website you are visiting are also used by GLOBO. These are third party cookies. These are used for marketing and advertising efforts.
We classify the cookies that we use in the following categories:
Strictly Necessary Cookies: These cookies are necessary for the website to function and enable you to move around the website and use its features. These cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies: These cookies are used for internal purposes and allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site and how visitors are using the site. They also enable us to test different design ideas for particular pages.Sometimes we contract with independent research companies to perform these services for us and when this is the case, these cookies may be set by a third party company.
Functionality Cookies: Functionality Cookies record information about choices you have made and allow us to tailor the website to your preferences.
Targeting Cookies: To support our efforts, we sometimes embed photos, video and other content from social media websites such as YouTube, Facebook, Google and Twitter. Pages with this embedded content may present cookies from these websites. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. GLOBO does not control Third Party cookies. If you do not allow these cookies, you will experience less targeted advertising.
Cookies may be placed on your computer and/or mobile device by both us and by third parties with whom we have a relationship, such as our analytics services. If you prefer not to receive cookies on this website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. If you have set your browser to not allow cookies, you will still be able to access the website; however, this may affect your full usability of this website.
Third Party Analytics:
GLOBO does not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are a parent or guardian of such a minor and consent of such minor dependents’ use of the Sites. If we learn that Personal Information from users less than 18 years of age has been collected, and no guardian consent was provided, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under the age of 18, please contact us at firstname.lastname@example.org.
In short, you may review, change or terminate your account at any time.
Cookies and Similar Technologies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services to our Sites.
Opting out of Email Marketing
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email lists. However, we will need to send you service-related emails that are necessary for the administration of your account.
Residents of the European Economic Area
If you are a resident in the European Economic Area or in the United Kingdom , please see the section below headed, “European Economic Area Additional Information” for further information on your privacy rights regarding personal information.
California residents have specific rights under the California Consumer Privacy Act (“CCPA”). For more information and to exercise your rights, please see the section headed, “The California Consumer Privacy Act” below.
This section applies to California residents. Under the California Consumer Privacy Act (“CCPA”) California residents have certain rights regarding the personal information that businesses have about them. This includes the right to request access or deletion of your personal information, as well as the right to direct a business to stop selling your personal information. For purposes of this section, “Personal Information” has the meaning given in the CCPA, but does not include information exempted from the scope of the CCPA.
Personal Information We Collect
GLOBO collects the following information on contracted contacts, (i) identifiers, such as name, company address, email, phone number, and contact information on the primary contact and billing contact for the contract; (ii) commercial information such as a record of the services purchased or demos requested; and (iii) internet or other electronic network activity such as usage information, IP address, cookie information, and customer feedback. In pursuit of performing the Services, the information collected is variable and configurable, and could include MRN and intake questions.
Why Do We Collect Your Personal Information
GLOBO uses identifiers to provide the services requested, such as to fulfill a request for a demo or provide you with information about our services. We use identifiers and commercial information for general website administration and maintenance such as record keeping, troubleshooting, data analysis, testing and survey responses. WEeuse identifiers, commercial information and internet or other electronic network activity for trend monitoring, marketing, and advertising, as well as to ensure Site security.
How Do We Collect Your Personal Information
We collect identifiers directly from you. We collect internet or other electronic network activity from your usage of the GLOBO Sites.
With Whom Do We Share and Sell Your Personal Information
GLOBO does share Personal Information as necessary for certain business purposes as defined in the CCPA. This would include, (1) sharing identifiers, commercial information and internet or other electronic network activity with providers of payment processing; (2) customer relationship management; (3) providing Services to the Customers’ clients; (4) consulting; (5) email; (6) fulfillment of any agreement or contract to perform the Services; and (7) product feedback.
GLOBO does not sell Personal Information in exchange for any monetary consideration. We do, however, share Personal Information for other benefits that could possibly be deemed a “sale” as defined by the CCPA (Cal. Civil Code 1978.140 (t) (1)). For example, we use services that help deliver interest-based ads to you, by collecting information from our website users.
Rights of California Residents
As a California resident you have the rights identified below as specifically identified in the CCPA. These rights are not absolute and all requests will be processed in accordance with the law.
How Do You Exercise Your Rights:
If you are a California resident and would like to make a request under the CCPA, please submit your request using the contact information below. We are committed to resolve any questions or complaints about your privacy in accordance with the CCPA.
The United States, the European Economic Area, and other countries all have different laws regarding privacy and data security. It is possible that if your Personal Information is moved from one country to another that the laws in your home country are different from the laws in the country where the information was moved.
If you are a European visitor or customer, to the extent that GLOBO is deemed to process your personal data, it relies on the following legal grounds: (1) your consent; (2) to perform a contract between you and us; (3) to comply with a legal obligation; or (4) where we have a legitimate interest to do so, balancing this interest against your interests and fundamental rights. These legitimate interests are administrative functions within GLOBO, marketing activities, and complying with your request for information.
Access, Correction and Deletion
If you reside in the EEA, you may exercise your personal data rights under GDPR through the contact information shared below. Specifically, GLOBO would like to make sure you are aware of all of your data protection rights which are set forth below, subject to the exceptions allowed by law:
If you make a request, GLOBO has one month to respond to you. If you would like to exercise any of these rights, please use the contact information set forth below.
GLOBO Language Solutions, LLC
Jonathan De Jong
145 Greenwood Avenue
Wyncote, PA 19095If you have any further questions or comments about us or our policies, email us at Alison@helloglobo.com.