We live in a data-driven world. When it works for us, data guides our processes, sizes our budgets, and informs our decision making.
Insurance companies fixate on data. Rightfully so, as claims managers chew on key data points--usage and service level metrics, for example--in their efforts to streamline the claims cycle, find efficiencies, and boost revenues.
As a claims manager, you should consider exactly how your data is working for you. Ask yourself these three questions: