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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Are You Compliant with the New ERISA Language Access Requirements?

The month of April introduced new procedural requirements for private sector employee benefit plans. On April 1, 2018, the final rule amending the ...
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Topics: Insurance, Compliance, Language Access

Telephone Interpreting: The Key to Retention & Outreach

An undeniably essential element in a successful claims management operation is happy customers and agents. And that only comes to fruition when ...
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Topics: Insurance, Telephone Interpreting

Crush Claims Processing Risk With Better Telephone Interpreting

When your insurance business depends on properly handled claims, you've got to be conscientious of communication barriers. These barriers will throw ...
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Topics: Claims Processing, Insurance, Telephone Interpreting

The Affordable Care Act: What Compliance Looks Like for Health Insurance Providers

Click here to enlarge or download the image as a PDF. The Affordable Care Act is changing the health insurance landscape: The Affordable Care Act ...
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Topics: Affordable Care Act, Insurance, Healthcare

3 Tips To Rock Claims Management In The Multilingual Age

Claims management looks very different than it did 20 years ago, and the industry will continue to change dramatically over the next decade. That's ...
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Topics: Insurance

4 ACA Language Access Facts Insurers Need To Know

The health insurance exchanges created by the passage of the Affordable Care Act (ACA) have pushed new consumers into the market and increased the ...
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Topics: Affordable Care Act, Insurance, Healthcare