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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

How "Open" is Your Open Enrollment?

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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Topics: Insurance, Healthcare, Access & Outcomes

Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

 
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Topics: Insurance, Healthcare, Access & Outcomes

Are You Compliant with the New ERISA Language Access Requirements?

The month of April introduced new procedural requirements for private sector employee benefit plans. On April 1, 2018, the final rule amending the ...
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Topics: Insurance, Tips & Resources

Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
Read More

Topics: Insurance, Healthcare, Access & Outcomes

How Health Insurance Providers Maintain Profitability with Language Services: Part 2

As the fate of the Affordable Care Act (ACA) is debated in Washington, D.C., health insurance providers across the country are laying new foundations ...
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Topics: Insurance, Language Support 101

How Health Insurance Providers Maintain Profitability with Language Services: Part 1

The Affordable Care Act (ACA) fundamentally shifted the health insurance landscape: The requirement that health insurers accept policyholders ...
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Topics: Insurance, Language Support 101

Open Enrollment: Communicate With Your Applicants in Any Language

It’s that time of year again. Today the Marketplace Open Enrollment Period commences, and Americans across the country will be shopping for new ...
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Topics: Insurance, Healthcare, Access & Outcomes

Crush Claims Processing Risk With Better Telephone Interpreting

When your insurance business depends on properly handled claims, you've got to be conscientious of communication barriers. These barriers will throw ...
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Topics: Insurance, Language Support 101

The Affordable Care Act: What Compliance Looks Like for Health Insurance Providers

Click here to enlarge or download the image as a PDF. The Affordable Care Act is changing the health insurance landscape: The Affordable Care Act ...
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Topics: Insurance, Healthcare, Access & Outcomes

3 Tips To Rock Claims Management In The Multilingual Age

Claims management looks very different than it did 20 years ago, and the industry will continue to change dramatically over the next decade. That's ...
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Topics: Insurance, Tips & Resources