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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

How Insurers Can Increase Efficiencies with Language Support

Across industries, there is pressure to deliver better quality services and support without increasing costs— the insurance industry is no different.
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Topics: Insurance

Language Support for Insurance: What You Need to Know

Insurance provides peace of mind and security. But what happens when the person who needs a policy or to submit a claim is unable to communicate with ...
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Topics: Insurance

How to Ensure Open Enrollment is Accessible (for Everyone)

It’s that time of year again. Today the Marketplace Open Enrollment Period commences, and Americans across the country will be shopping for new ...
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Topics: Insurance, Healthcare, Access & Outcomes

How "Open" is Your Open Enrollment?

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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Topics: Insurance, Healthcare, Access & Outcomes

Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

 
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Topics: Insurance, Healthcare, Access & Outcomes

Are You Compliant with the New ERISA Language Access Requirements?

The month of April introduced new procedural requirements for private sector employee benefit plans. On April 1, 2018, the final rule amending the ...
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Topics: Insurance, Tips & Resources

Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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Topics: Insurance, Healthcare, Access & Outcomes

How Health Insurance Providers Maintain Profitability with Language Services: Part 2

As the fate of the Affordable Care Act (ACA) is debated in Washington, D.C., health insurance providers across the country are laying new foundations ...
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Topics: Insurance, Language Support 101

How Health Insurance Providers Maintain Profitability with Language Services: Part 1

The Affordable Care Act (ACA) fundamentally shifted the health insurance landscape: The requirement that health insurers accept policyholders ...
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Topics: Insurance, Language Support 101

Open Enrollment: Communicate With Your Applicants in Any Language

It’s that time of year again. Today the Marketplace Open Enrollment Period commences, and Americans across the country will be shopping for new ...
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Topics: Insurance, Healthcare, Access & Outcomes

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