|Improve Customer Experience|
|Improve First Contact Resolution|
|Reduce Average Handle Times|
|Enhance Overall Contact Quality|
|Boost Customer Satisfaction|
|Increase Net Promoter Score|
Access a comprehensive suite of services.
Experience the fastest connect times and most qualified, industry-specialized interpreters available with smart call routing. Get instant insight into your linguistically diverse populations and measure KPIs in real-time.
With instant access to human translators, you can support your customers no matter what language they speak. Translation technology and professional translators work in tandem to translate emails, texts and other short messages with unprecedented speed and quality.
If you want exceptional customer support that covers all your language needs and scales with you, GLOBO HQ is the best tool out there. It's as simple as that."
Associate Director of Community & Customer Support, NEXON M
Measure Key Performance Indicators and trends in the populations you serve in real time. With service levels, call details and more at your fingertips, ensure optimal utilization of services, and track and manage spend with ease.
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