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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

What Makes an Interpreter Medically Qualified?

You wouldn't ask a dentist to do your taxes. So why would you ask an unqualified interpreter to communicate important health information to your ...
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Topics: Healthcare, Access & Outcomes

How to Ensure Open Enrollment is Accessible (for Everyone)

It’s that time of year again. Today the Marketplace Open Enrollment Period commences, and Americans across the country will be shopping for new ...
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Topics: Insurance, Healthcare, Access & Outcomes

Can Your Telehealth Solution Support Limited-English Patients?

Healthcare is adapting quickly in response to the COVID-19 pandemic. As of March 30, 2020, the Centers for Medicare and Medicaid Services (CMS) has ...
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Topics: Healthcare, Access & Outcomes

Caring for Limited English Patients Amid the COVID-19 Outbreak

Disseminating accurate information to LEP patients is critical in preventing the spread of the coronavirus. With the recent outbreak of coronavirus ...
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Topics: Healthcare, Access & Outcomes

How to Design Your Ideal Language Access Plan

Outcome-based care is transforming the healthcare industry. As providers transition to patient centricity — an approach that encourages patients to ...
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Topics: Healthcare, Language Access

How Quality Improvement Enhances Patient Experience (And Your Bottom Line)

Equipping providers with the tools and resources needed to provide quality care to LEP patients is critical. Imagine you're a doctor and a patient ...
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Topics: Healthcare, Access & Outcomes

How "Open" is Your Open Enrollment?

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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Topics: Insurance, Healthcare, Access & Outcomes

Are You Compliant?: Deaf and Hard of Hearing Patients

The American Health Lawyers Association published a paper in April 2018 documenting the increase in legal proceedings against health care providers. ...
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Topics: Healthcare, Access & Outcomes

Is your Translation Vendor Slowing Down Your Trials?

Clinical trials need to go faster. With an overall success rate of only about 14%, and each trial carrying the weight of potentially hundreds of ...
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Topics: Healthcare, Access & Outcomes

Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

 
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Topics: Insurance, Healthcare, Access & Outcomes