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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Understanding The Joint Commission’s Standards for Patient-Centered Communication

The Joint Commission is considered the gold standard of accreditations. Whether you serve a limited-English proficiency (LEP) population or some of ...
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Topics: Healthcare, Language Access

How to Gauge the Effectiveness of Your Health System's Language Support

We know that the ability to communicate with patients is critical to quality healthcare. But simply utilizing a language support solution doesn't ...
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Topics: Healthcare

Understanding Health Disparities Among Limited-English Speakers

Millions of Americans struggle to speak, read, and write English, hindering their ability to obtain even basic healthcare. With over 70% of sentinel ...
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Topics: Healthcare, Access & Outcomes

Understanding the Impact of Virtual Care on the LEP Patient Journey

Virtual care offers a safe and effective way to connect with patients whose needs do not require a hands-on examination or testing. However, the ...
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Topics: Healthcare, Language Access

The Future of Language Support in Healthcare: What We Learned in 2020

The U.S. healthcare industry was quick to adapt to the changing landscape presented at the onset of the COVID-19 pandemic. Here's what the challenges ...
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Topics: Healthcare

What Makes an Interpreter Medically Qualified?

You wouldn't ask a dentist to do your taxes. So why would you ask an unqualified interpreter to communicate important health information to your ...
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Topics: Healthcare, Access & Outcomes

How to Ensure Open Enrollment is Accessible (for Everyone)

It’s that time of year again. Today the Marketplace Open Enrollment Period commences, and Americans across the country will be shopping for new ...
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Topics: Insurance, Healthcare, Access & Outcomes

Can Your Telehealth Solution Support Limited-English Patients?

Healthcare is adapting quickly in response to the COVID-19 pandemic. As of March 30, 2020, the Centers for Medicare and Medicaid Services (CMS) has ...
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Topics: Healthcare, Access & Outcomes

Caring for Limited English Patients Amid the COVID-19 Outbreak

Disseminating accurate information to LEP patients is critical in preventing the spread of the coronavirus. With the recent outbreak of coronavirus ...
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Topics: Healthcare, Access & Outcomes

How to Design Your Ideal Language Access Plan

Outcome-based care is transforming the healthcare industry. As providers transition to patient centricity — an approach that encourages patients to ...
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Topics: Healthcare, Language Access