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Improve Patient Experience with Quality Medical Interpreting

[fa icon="calendar'] Jan 17, 2017 10:30:46 AM / by Matt Schuh posted in Healthcare, Medical Interpreting

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The recent shift in our nation's healthcare reimbursement model (from pay-for-volume to pay-for-value) has given patient satisfaction scores a new level of significance for health systems. Though there's uncertainty surrounding the future of the Affordable Care Act, which put this model in place, value-based care is likely here to stay.

With hospital reimbursements based on outcomes and quality measures, your HCAHPS scores now have a direct and causal effect on your facility’s bottom line. So how do you improve patient satisfaction and boost HCAHPS scores?

Effective communication is a vital component to HCAHPS success. And with a growing number of limited-English speakers in the United States, so is the quality of your health system’s medical interpreting.


“In medicine, good communication is the action most highly praised by patients and families. ‘My nurse explained to me…’ and, ‘the doctor sat and talked to us…’ are phrases associated with high HCAHPS scores. You never see a comment card saying, ‘my nurse ran that infusion so well,’ or ‘my doctor picked the perfect antibiotic.’ The key to higher patient satisfaction scores is communication.”
-Darin Vercillo, MD, co-founder and CEO of Central Logic



Read on to learn 1) why limited-English patients factor so heavily into your patient satisfaction scores, and 2) how implementing quality medical interpreting at your facility aids in clearer communication, resulting in greater positive experiences for all of your patients.

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Improve Health Outcomes with Better Language Access

[fa icon="calendar'] Dec 6, 2016 4:34:39 PM / by Matt Schuh posted in Healthcare, Language Services

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The Affordable Care Act (ACA) has significantly impacted the healthcare industry over the past 6 years. And while the fate of the ACA is unknown, it's safe to say that value-based care – a model that promotes quality, affordability and accessibility  is here to stay.

This shift from a reimbursement system once based on quantity of services provided, to one based on quality of care, means medical outcomes and patient satisfaction now play into your facility's bottom line. 

Today, health systems have to work harder than ever to keep patients healthy and happy, even long after they’ve been discharged. And this initiative doesn’t get any easier when a language barrier is present, which is why language access is so important to your health system’s success, both financially and holistically.

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Medical Interpreting: 3 Signs Your Hospital Deserves an Upgrade

[fa icon="calendar'] Nov 18, 2016 11:47:45 AM / by Matt Schuh posted in Healthcare, Language Services

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Patient-provider communication has a direct impact on medical outcomes, patient satisfaction and system-wide efficiency. Considering the ongoing growth of the limited-English population, a hospital’s language support is becoming more important each day.

Reflecting on your own facility: Does your health system have the interpreting support in place to break down language barriers, promote patient satisfaction and minimize medical errors? If you're not entirely sure, here are three signs your hospital deserves a medical interpreting upgrade.

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Breaking Down the Language Access Requirements of Section 1557

[fa icon="calendar'] Oct 17, 2016 1:53:23 PM / by Matt Schuh posted in Affordable Care Act, Healthcare, Health Insurance, Compliance, Language Access

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The final ruling of Section 1557 of the Affordable Care Act (ACA) put major changes in motion regarding individuals’ ability to access health care and coverage. The law prohibits discrimination based on age, sex, disability, race, color and national origin, which includes the language an individual speaks.

The enhancement of language assistance for individuals classified as Limited English Proficient (those who speak English less than "very well”) is just one piece of the puzzle in the law's efforts to reduce disparities in healthcare. Since the final rule was implemented, language services have been a hot topic for many health insurers and providers. However, the rule, which is extensively outlined in a whopping 99-page document, isn’t entirely easy to digest.

Questions such as ‘Does Section 1557 affect me?’ and ‘How do I comply with the language access requirements?’ often arise. To help make sense of the law (and answer these questions), we’re breaking down exactly who the law affects, and how those affected can become compliant with the language access requirements, with two simple flowcharts:

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The Affordable Care Act: What Compliance Looks Like for Health Insurance Providers

[fa icon="calendar'] Oct 4, 2016 8:30:00 AM / by Matt Schuh posted in Affordable Care Act, Insurance, Healthcare

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The Affordable Care Act is changing the health insurance landscape:

The Affordable Care Act (ACA) was created to reduce the number of uninsured Americans, while improving quality measures and containing costs. Another goal of the ACA is to reduce disparities among underserved populations, including individuals with limited English proficiency.

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4 ACA Language Access Facts Insurers Need To Know

[fa icon="calendar'] Sep 8, 2016 10:30:00 AM / by Matt Schuh posted in Affordable Care Act, Insurance, Healthcare

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The health insurance exchanges created by the passage of the Affordable Care Act (ACA) have pushed new consumers into the market and increased the pressure on health insurance providers to become more competitive.

Additionally, the law has imposed regulatory requirements on insurers that want to participate in exchanges. Many of these requirements are related to language access for Limited English Proficient (LEP) individuals, who make up the fastest growing segment of the U.S. population. 

If your company is currently participating in a health insurance exchange, or considering whether to participate, here are four language access facts you need to know:

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Section 1557: The Who, What, When and Why

[fa icon="calendar'] Aug 30, 2016 11:33:22 AM / by Matt Schuh posted in Healthcare, Health Insurance

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In May 2016, the Department of Health and Human Services (HHS) issued the final rule implementing Section 1557 of the Affordable Care Act (ACA), which prohibits discrimination based on race, color, national origin, sex, age or disability in certain health programs and activities. 

The final rule aims to expand access to health care and coverage and reduce health disparities by enhancing language assistance for individuals with limited English proficiency* and protecting individuals with disabilities.

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New Regulations of the Affordable Care Act to Bolster Accessibility and Language Service in Healthcare

[fa icon="calendar'] Jul 26, 2016 4:47:56 PM / by Matt Schuh posted in Affordable Care Act, Healthcare

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Healthcare-1.pngNew rules made to protect healthcare patients from provider discrimination will ease the language accessibility difficulties of countless people in the United States. Section 1557 of the Affordable Care Act (ACA) is an anti-discrimination policy that protects patients of federally funded healthcare services. Implemented July 18, a new, stricter policy is now in effect to further prevent discrimination in the healthcare system.

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