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GLOBO to Demo On-Demand Email and Chat Translation Tool at Game Developers Conference

[fa icon="calendar'] Feb 23, 2017 1:26:16 PM / by Chrissy Bullock posted in Press Release, Gaming

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GLOBO, the most disruptive and technology-forward language services provider, quickly connects gaming companies and their customer service reps with human translators for on-demand email and chat translation services. The GLOBO team will demonstrate GLOBO HQ™, the all-in-one language services platform, at this year’s Game Developers Conference, held again at San Francisco’s Moscone Center, from Feb. 27 to March 3 (booth #2136, South Hall).

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Don't Let Your Global Gamers Disconnect. Level up Your Support Team with Translation Services.

[fa icon="calendar'] Feb 15, 2017 4:02:59 PM / by Kathleen McBride posted in Translation, Gaming

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A mobile game can become a chart-topper anytime, anywhere. When a game becomes a global phenomenon, like Angry Birds or Clash of Clans, millions of mobile users become gamers overnight.

A spot on a top 10 chart is great for the bottom line--gaming research firm Newzoo estimates gamers spent more than $36 billion on in-app purchases in 2016--but creates new challenges for your customer support team charged with answering help chat or email requests from gamers in different countries. And hiring in-language agents, especially in these unpredictable markets, can prove costly.

A new player has entered the game: on-demand chat and email translation, performed by qualified linguists. Leveraging human linguists to provide rapid, on-demand translation services helps your customer support team seamlessly communicate with players around the world, no matter what language they speak. And by partnering with a language services provider that supports a multitude of languages (think upwards of 250 languages), you can easily scale into new markets and respond to unexpected growth.

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[Case Study: NEXON M] Improving Customer Experience with Multilingual Email Support

[fa icon="calendar'] Jan 18, 2017 2:03:00 PM / by Michael Dombkoski posted in Gaming, Email & Chat Translation, Case Study

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Meet NEXON M: NEXON M is a mobile game developer and publisher based in the San Francisco Bay Area. NEXON M focuses on free-to-play mobile games, which can be traced back to its roots as a subsidiary of NEXON Corp., Korea’s largest game company and one of the ten largest game companies in the world.

NEXON M was faced with a backlog of 12,000+ support tickets in non-English languages, nearing 60 days without response.

NEXON M partnered with GLOBO to equip its customer support team with near-real-time human translation services.

In 45 days, NEXON M resolved all 12,000 non-English support tickets and returned to its 24-hour service level across all languages.

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