What inspired Gene Schriver to launch GLOBO back in 2010? It was a leap of faith that was “equal parts excitement and full panic.”
One of the most underrepresented and under-treated populations in our country is the deaf and hard of hearing. Historically, deaf and hard of hearing individuals have faced great disparities in healthcare. Due to cultural and linguistic barriers, they are at high risk for poor health knowledge and inequitable access to medical and behavioral care.
Seeking care for mental health and substance abuse treatment is a difficult endeavor, and it
GLOBO, a language technology and services company specializing in multilingual communication, is making near real-time, human translation possible. GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV.
Are you--and more importantly, your patients--satisfied with your health system’s language services provider? If you’re unsure, it could be a sign that it’s time to upgrade.
Selecting a language services partner goes beyond looking at the price tag. After all, your language services provider plays a crucial role in helping your staff communicate with limited-English-speaking patients.
GLOBO, a technology and language services company specializing in multilingual communication, is announcing a new on-demand email and chat translation service at the ICMI Contact Center Expo and Conference, May 22 to 25 at the Walt Disney World Resort in Orlando, FL (booth #530).
Contact centers are the frontline of the customer’s experience, so it’s no wonder why contact centers are implementing customer-centric models and methodically monitoring Key Performance Indicators (KPIs). These KPIs, such as First Contact Resolution, Average Handle Time and Call Abandonment Rate, provide valuable insight into customer satisfaction.
Yet, contact centers across the country struggle with Customer Satisfaction (CSAT)--and the data
In his March 2016 article, Baker Johnson shares 3 tips for Outstanding Omnichannel Service while moving to a more customer-centric model:
- Do Your Research. Analyze your customers.
- Roll Out New Channels One at a Time.
- Implement the Right Tools and Technologies to Make Customer Service and Support on Multiple Channels Both Simple and Manageable.
We could not agree more.
The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients through evidence-based, cost-effective care. Part of improving patients’ health outcomes is ensuring your medical staff can clearly communicate with every patient, regardless of language. Providing
Philadelphia, PA, April 20, 2017 – EY announced that Gene Schriver, CEO of GLOBO, is a finalist for the Entrepreneur Of The Year® 2017 Award in the Greater Philadelphia Region. The awards program, which is celebrating its 31st year, recognizes entrepreneurs who are excelling in areas such as innovation, financial performance and personal commitment to their businesses and communities. Schriver was selected as a finalist by a panel of independent judges. Award winners will be announced at a special gala event on Wednesday, June 7, 2017 at the Kimmel Center for Performing Arts, Perelman Theater Plaza.