Troubleshooting

Identifying, diagnosing, resolving issues.

• Third party dial out call is giving an error in HQ
• I hit the thumbs up/down in HQ after my call and it is reversing by itself or it is not working correctly
• While servicing a call I hear silence and see the message "Reconnecting Your Call" on the dashboard.
• Notifications on HQ: Not Authorized
• "Missed Call" warnings while in a call.
• I have a call in my log showing as "pending"
• I have a call missing from my call log/history
• I forgot to save the intake information in a call.
• I have had 5 or more dropped calls within one hour
• I would like to report a dropped call
• Dashboard issues: Muted when clicking Transfer to Customer Service
• Browser Issues: No Answer/Decline Button
• I answered the call and got the "We're sorry, an application error has occurred. Good-bye" message and the call disconnected
• I don’t know how to get the console log
• I received a notification that "call was already answered / call is no longer available”
• I saw a red/orange/yellow banner on the screen in HQ