No worries, we’ve got you! This can happen due to a network glitch while trying to connect you to the client.
The “application” refers to the channel or bridge that connects you with the client. If this happens once and in an isolated way it may be a one time glitch. Please do not report if this happens rarely or once.
The General Troubleshooting Guide steps is your best place to start (We recommend downloading this PDF and saving it to your device for future reference: https://globohq.com/slug/troubleshooting-guide).
However, if it happens for five or more continuous calls within a day, you can help us investigate by submitting a ticket through the Linguist Support Form here: www.helloglobo.com/linguist-support
REQUIRED:
- Include your console log in the report at the time it happens - (learn how to get console logs here): https://globohq.com/slug/console-log-steps
- Call ID or call date and time and company serviced
- The error message you saw
- Screenshots or screen video
- As many details of what happened during the call