First, check on the left side of your dashboard in the gray bar under ‘My Telephone Call History / Call Log’ for the call.
Please note that it may take up to 5 business days for minutes to be processed and appear in your call log. Meanwhile, minutes showing in your dashboard may not be accurate and fluctuate. However, during this time, internal systems maintain a record of your call. If you do not see the minutes appear in your call log after 5 business days, please let us know and we would be happy to investigate the issue further.
If it has been 5+ business days: please submit your report here: https://www.helloglobo.com/remote_support
Select "Specific Call" and
Select the following option
- It's been 5 business days and a call is missing from my history/log