When waiting for a call I hear the ring or see the incoming call and a blue banner shows.
Great catch! These messages are notifications of what’s happened with the incoming call you saw/heard. Here are some reasons why this happens:
- The client disconnected
- The call no longer needs to be serviced
- The call has been redirected due to reasons unrelated to system issues
- The call is already being serviced by someone else
When this happens you can continue waiting for the next incoming call, nothing is wrong, and you should not send a report.
Any messages in blue color are intended to notify you as an informative courtesy, different from messages in red color which are intended to provide warning or show you an issue has happened.