Third party dial out call is giving an error in HQ

Q: As an interpreter, when placing a third party dial out I get an error message and the call doesn’t go through. 

 Please begin the following troubleshooting:

• Check that your Internet or Landline connection is strong, working.
• Check that your browser and HQ settings are set up correctly. A Manager or someone in the team has reviewed it with me.
• Logged out and logged back in.
• Restart your device.
•  Follow the General Troubleshooting Guide steps (We recommend downloading this PDF and saving it to your device for future reference: https://globohq.com/slug/troubleshooting-guide) 
• Complete a successful test call + 3rd party call
• Check if this happens with the same client or number. 

If you are unable to complete a successful test call + 3rd party call, or if the same client/number continues to show an error, then you may send a ticket in. Please do not send a ticket if everything is working after troubleshooting.

If any of these apply please submit a ticket to Engineering through the Remote Linguist Support Form here: https://www.helloglobo.com/remote_support 

REQUIRED:

• Include your console log in the report at the time it happens - (learn how to get console logs here): https://globohq.com/slug/console-log-steps
• List of all troubleshooting steps already completed
• Call ID or call date and time and company serviced
• Screenshots or screen video