I’m an interpreter and after rating the call as thumbs up it switches to thumbs down (or from thumbs down to thumbs up).
First, try the following troubleshooting steps:
- Cleared cache and refreshed the browser
- Ad-blocker in Google Chrome is turned off but the issue continues consistently (happens more than twice within the hour)
- Sites can send pop-ups and redirects is selected in Chrome settings
- Completed all steps from the General Troubleshooting Guide steps (We recommend downloading this PDF and saving it to your device for future reference: https://globohq.com/slug/troubleshooting-guide)
Thank you for taking the time to run all these steps! Looks like we’ll need more information from you.
Submit a ticket through the Remote Linguist Support Form here: https://www.helloglobo.com/remote_support
REQUIRED:
- Include your console log in the report at the time it happens - (learn how to get console logs here): https://globohq.com/slug/console-log-steps
- Call ID
- Screenshots or screen video
- As many details of what happened during the call
- Troubleshooting steps you tried