There are different errors that occur and we cannot direct you to a helpful article without knowing more.
If you send a ticket without more details, we will not be able to address this. First, look in the general resources page in HQ:
https://globohq.com/faq_sections/212
We may have an answer in our Knowledge Base, so keep an eye out for exactly what the message says in that banner. Take screenshots and console logs as the errors happen and attach those to any ticket you send. Please do not send a ticket without detailed information, and first attempting to troubleshoot yourself.
Follow the General Troubleshooting Guide steps (We recommend downloading this PDF and saving it to your device for future reference: https://globohq.com/slug/troubleshooting-guide)
If troubleshooting solves the issue - No need for a ticket!
We recommend before every log-in that you check for:
- Updates to your computers Operating System
- Updates to your Browser
- Clearing your Browser History
- Clearing your Browser Cache
- Refreshing HQ between calls