While servicing a call I hear silence and see the message "Reconnecting Your Call" on the dashboard.

When this happens please wait until you see the message “Connection Reestablished.” and continue with the call if possible.

If the call fails to reconnect after three minutes or remains silent, then your next troubleshooting steps are:

Checking that your Internet or Landline connection is strong.
Ensure that your Browser and HQ settings are set correctly
Follow the General Troubleshooting Guide steps (We recommend downloading this PDF and saving it to your device for future reference: https://globohq.com/slug/troubleshooting-guide)
Logged out and back in logged
Restarted your device

If this error continues after all troubleshooting steps, then something may be interrupting your calls and our Engineering Team needs to investigate. Please submit a ticket through the Remote Linguist Support Form here: https://www.helloglobo.com/remote_support

Select "Specific Call"

Select "Notification - Reconnecting Your Call"

REQUIRED:

All troubleshooting steps you tried
Call ID or call date and time, and company serviced.
As many details of what happened during the call
Include your console log in the report at the time it happens - (learn how to get console logs here): https://globohq.com/slug/console-log-steps