First, did you check on the left side of your dashboard in the gray bar under ‘My Telephone Call History / Call Log’ for the call?
Sometimes the mini-log doesn't show with 100% accuracy, but the main call log should.
If this main call log also does not show the minutes we advise that you wait 5 business days before notifying us. Internal records will always keep track of this information.
Try the following troubleshooting:
- Check on the left side of the Dashboard in the gray bar under “My Telephone call History/ Call Log” for that specific call.
- Ensure Browser and HQ settings are set up correctly using the General Troubleshooting Guide steps (We recommend downloading this PDF and saving it to your device for future reference: https://globohq.com/slug/troubleshooting-guide)
- Refresh the page, log out and logged back in.
- Wait 5 business days for minutes to be processed and appear in the call log.
Thank you for following the Troubleshooting steps! Please know internal systems maintain a record of your calls.
If you don’t see the minutes appear in your call log after 5 business day, submit a ticket through the Linguist Support Form here: https://www.helloglobo.com/remote_support
Select "Specific Call" and,
Select one of the following option
- It's been 5 business days and a call is showing as "pending"
REQUIRED:
- Call date, time and company
- Troubleshooting steps you tried
- Console Log when you try to access the call log from your browser (to discard any issues on your end).