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I hit the thumbs up/down in HQ after my call and it is reversing by itself or it is not working correctly
I’m an interpreter and after rating the call as thumbs up it switches to thumbs down (or from thumbs down to thumbs up).
First, try the following troubleshooting steps:
- Cleared cache and refreshed the browser
- Ad-blocker in Google Chrome is turned off but the issue continues consistently (happens more than twice within the hour)
- Sites can send pop-ups and redirects is selected in Chrome settings
- Completed all steps from the General Troubleshooting Guide steps (We recommend downloading this PDF and saving it to your device for future reference: https://globohq.com/slug/troubleshooting-guide)
Thank you for taking the time to run all these steps! Looks like we’ll need more information from you.
Submit a ticket through the Remote Linguist Support Form here: https://www.helloglobo.com/remote_support
REQUIRED:
- Include your console log in the report at the time it happens - (learn how to get console logs here): https://globohq.com/slug/console-log-steps
- Call ID
- Screenshots or screen video
- As many details of what happened during the call
- Troubleshooting steps you tried