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Navigating Patient-Centered Communication Standards in the Changing Landscape

Guidelines for Health Equity as we Transition to Telehealth and other Digital Forums

Join GLOBO and Dr. Christina Cordero of The Joint Commission to learn how to keep patient-centered communication at the forefront of care in the changing healthcare landscape.

We'll talk about:

check_ocean Patient-centered communication standards in the changing healthcare landscape
check_ocean How access to language support can improve the patient experience and aid in better outcomes
check_ocean How GLOBO helps health systems transition to patient-centered care for LEP patients
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Patient Communication Webinar

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Learn how to create better experiences for providers and patients in the new era of telehealth.



Who Should Watch?

  • Language Access Managers
  • Diversity Managers
  • Risk Managers
  • Patient Rights/Disability Coordinators
  • Anyone interested in learning how to improve communication with LEP patients via telehealth


The future of medical care is patient-centered and value-based.  



Patient-centered care is gaining traction at the same time its counterpart, value-based care, is becoming a fundamental cog in the healthcare industry. 

Healthcare systems can boost the quality of care they provide by leaning in on the patient-centered care model, and improving language access to their limited-English-speaking patients. Improving language support for these patients not only increases patient satisfaction, but can create more favorable health outcomes.

Patients at the center of the decision-making process are happier with their care, and with the combination of improved language access and value-based care principles, receive better medical treatment.


About the Speaker


Patient Centered Communication Standards

Dr. Christina Cordero
Project Director, The Joint Commission

Christina Cordero is a Project Director in the Department of Standards and Survey Methods, Division of Healthcare Quality Evaluation at The Joint Commission.

Dr. Cordero is focused on standards development projects for the hospital and laboratory accreditation programs. She developed the patient-centered communication standards and The Joint Commission monograph Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals. Dr. Cordero has also provided research and technical support to The Joint Commission’s Hospitals, Language, and Culture: A Snapshot of the Nation study, and she is a contributing author of One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations.

Prior to joining The Joint Commission, Dr. Cordero conducted basic science and public health research at Northwestern University’s Feinberg School of Medicine.

Dr. Cordero earned her Doctor of Philosophy in Immunology and Microbial Pathogenesis, and her Master of Public Health degrees from Northwestern University, Chicago, IL.


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Learn How to Navigate Patient-Centered Communication Standards in the Changing Landscape

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