Summit Webinars:

Keynote Address

Cultural Competency: Why Empathy Matters in Healthcare

Join Dipak Patel, President and Chief Operating Officer at GLOBO, to discover how your organization can address health disparities and create better experiences for providers and patients by fostering a culturally competent work environment.

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Best Practices for Working with an Interpreter

Working with an interpreter is essential for delivering care to our increasingly diverse multilingual population. For interpreting interactions to be most effective, it’s helpful for providers and staff to know the best practices for working with an interpreter. 

Join Mark Rockford, GLOBO’s Vice President of Linguistic Quality and Engagement, as he highlights the importance of working with a qualified interpreter, their role and function as an interpreter, and best practices. 

Language Access 101: Mapping Your Patient Journey

A valuable way to encourage cultural competence in healthcare is to understand the LEP patient journey and when they likely need the most support. To achieve this, a patient journey map can be especially helpful for organizations treating LEP patients. 

Join GLOBO’s Director of Product and Engagement, Francesca Mayr, as she guides you through mapping the journey of LEP patients and discusses ways to improve healthcare experiences for all patients, no matter what language they speak. 

The Importance of Data and Quality in Language Access

Once you establish a Language Access Plan, it’s important to evaluate the success of your program. But where do you begin? 

At GLOBO, we believe in the value of quality and program insights. Equipping your health system with high-quality language services and ensuring all staff is trained on the proper procedures will better enable providers to care for all patients. Additionally, tracking and analyzing data allows organizations to improve and refine – making operations more efficient and the customer experience more meaningful. Language services data is a gold mine of business intelligence and is valuable.

Join Mike Dombkoski, GLOBO Customer Success Manager, as he unpacks how you can utilize impactful data and define what quality looks like in a language access program.