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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Telephone Interpreting: The Key to Retention & Outreach

An undeniably essential element in a successful claims management operation is happy customers and agents. And that only comes to fruition when ...
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Topics: Language Support 101

Crush Claims Processing Risk With Better Telephone Interpreting

When your insurance business depends on properly handled claims, you've got to be conscientious of communication barriers. These barriers will throw ...
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Topics: Insurance, Language Support 101

Telephone Interpreting Data: 3 Reasons the Details Matter

When your business relies on a call center to generate sales and support customers, you need as much information about your incoming and outgoing ...
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Topics: Data, Contact Centers, Language Support 101

Expand Your Interpreting Data, Shorten Your Claims Cycle

We live in a data-driven world. When it works for us, data guides our processes, sizes our budgets, and informs our decision making. Insurance ...
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Topics: Insurance, Language Support 101

Language Services Data: Insights That Move You Forward

Increase efficiency – it’s on the top of the list, no matter what industry you’re in, who your customers are or how you want to “change the world.” ...
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Topics: Language Support 101