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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

3 Features a Language Services Partner Should Offer Your Omnichannel Contact Center

In his March 2016 article, Baker Johnson shares 3 tips for Outstanding Omnichannel Service while moving to a more customer-centric model: Do Your ...
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Topics: Contact Centers, Language Support 101

When to Use Telephone, Video Remote or On-Site Interpreting at Your Health Facility

The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients ...
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Topics: Healthcare, Language Support 101

4 Ways to Ace Your Healthcare System’s Website Translation

Every healthcare system needs to have a functional, informative website. But consider this: Are your patients able to read the website in the ...
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Topics: Healthcare, Language Support 101

Do I Need Machine or Human Translation? Ask this Question Instead.

Machine translation and human translation shouldn’t be rivals--they’re better off being teammates. But you need to know their strengths, and their ...
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Topics: Language Support 101

Raise the Customer Service Bar with Better Telephone Interpreting

No one dials customer service just for a chat—policyholders calling your customer support representatives have urgent needs or want a status update ...
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Topics: Language Support 101

How Health Insurance Providers Maintain Profitability with Language Services: Part 2

As the fate of the Affordable Care Act (ACA) is debated in Washington, D.C., health insurance providers across the country are laying new foundations ...
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Topics: Insurance, Language Support 101

How Health Insurance Providers Maintain Profitability with Language Services: Part 1

The Affordable Care Act (ACA) fundamentally shifted the health insurance landscape: The requirement that health insurers accept policyholders ...
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Topics: Insurance, Language Support 101

[Case Study: NEXON M] Improving Customer Experience with Multilingual Email Support

Meet NEXON M: NEXON M is a mobile game developer and publisher based in the San Francisco Bay Area. NEXON M focuses on free-to-play mobile games, ...
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Topics: Case Study, Language Support 101

Land Affordable Language Services (With Value)

  When you’re on the hunt for a new services provider, price crops up almost instantly. And that makes perfect sense – affordability has to be one of ...
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Topics: Language Support 101

Telephone Interpreting: The Key to Retention & Outreach

An undeniably essential element in a successful claims management operation is happy customers and agents. And that only comes to fruition when ...
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Topics: Language Support 101