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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Raise the Customer Service Bar with Better Telephone Interpreting

No one dials customer service just for a chat—policyholders calling your customer support representatives have urgent needs or want a status update ...
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Topics: Language Support 101

How Health Insurance Providers Maintain Profitability with Language Services: Part 2

As the fate of the Affordable Care Act (ACA) is debated in Washington, D.C., health insurance providers across the country are laying new foundations ...
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Topics: Insurance, Language Support 101

How Health Insurance Providers Maintain Profitability with Language Services: Part 1

The Affordable Care Act (ACA) fundamentally shifted the health insurance landscape: The requirement that health insurers accept policyholders ...
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Topics: Insurance, Language Support 101

[Case Study: NEXON M] Improving Customer Experience with Multilingual Email Support

Meet NEXON M: NEXON M is a mobile game developer and publisher based in the San Francisco Bay Area. NEXON M focuses on free-to-play mobile games, ...
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Topics: Case Study, Language Support 101

Land Affordable Language Services (With Value)

  When you’re on the hunt for a new services provider, price crops up almost instantly. And that makes perfect sense – affordability has to be one of ...
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Topics: Language Support 101

Telephone Interpreting: The Key to Retention & Outreach

An undeniably essential element in a successful claims management operation is happy customers and agents. And that only comes to fruition when ...
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Topics: Language Support 101

Crush Claims Processing Risk With Better Telephone Interpreting

When your insurance business depends on properly handled claims, you've got to be conscientious of communication barriers. These barriers will throw ...
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Topics: Insurance, Language Support 101

Telephone Interpreting Data: 3 Reasons the Details Matter

When your business relies on a call center to generate sales and support customers, you need as much information about your incoming and outgoing ...
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Topics: Contact Centers, Language Support 101

Expand Your Interpreting Data, Shorten Your Claims Cycle

We live in a data-driven world. When it works for us, data guides our processes, sizes our budgets, and informs our decision making. Insurance ...
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Topics: Insurance, Language Support 101

Language Services Data: Insights That Move You Forward

Increase efficiency – it’s on the top of the list, no matter what industry you’re in, who your customers are or how you want to “change the world.” ...
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Topics: Language Support 101