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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

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Topics: Health Insurance

Raise the Customer Service Bar with Better Telephone Interpreting

No one dials customer service just for a chat—policyholders calling your customer support representatives have urgent needs or want a status update ...
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Topics: Telephone Interpreting, Health Insurance

How Health Insurance Providers Maintain Profitability with Language Services: Part 2

As the fate of the Affordable Care Act (ACA) is debated in Washington, D.C., health insurance providers across the country are laying new foundations ...
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Topics: Health Insurance, Language Services

How Health Insurance Providers Maintain Profitability with Language Services: Part 1

The Affordable Care Act (ACA) fundamentally shifted the health insurance landscape: The requirement that health insurers accept policyholders ...
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Topics: Health Insurance, Language Services Data

Open Enrollment: Communicate With Your Applicants in Any Language

It’s that time of year again. Today the Marketplace Open Enrollment Period commences, and Americans across the country will be shopping for new ...
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Topics: Health Insurance

Breaking Down the Language Access Requirements of Section 1557

The final ruling of Section 1557 of the Affordable Care Act (ACA) put major changes in motion regarding individuals’ ability to access health care ...
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Topics: Affordable Care Act, Healthcare, Health Insurance, Compliance, Language Access

Section 1557: The Who, What, When and Why

In May 2016, the Department of Health and Human Services (HHS) issued the final rule implementing Section 1557 of the Affordable Care Act (ACA), ...
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Topics: Healthcare, Health Insurance