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[Case Study: NEXON M] Improving Customer Experience with Multilingual Email Support

[fa icon="calendar'] Jan 18, 2017 2:03:00 PM / by Michael Dombkoski posted in Gaming, Email & Chat Translation, Case Study

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Meet NEXON M: NEXON M is a mobile game developer and publisher based in the San Francisco Bay Area. NEXON M focuses on free-to-play mobile games, which can be traced back to its roots as a subsidiary of NEXON Corp., Korea’s largest game company and one of the ten largest game companies in the world.

NEXON M was faced with a backlog of 12,000+ support tickets in non-English languages, nearing 60 days without response.

NEXON M partnered with GLOBO to equip its customer support team with near-real-time human translation services.

In 45 days, NEXON M resolved all 12,000 non-English support tickets and returned to its 24-hour service level across all languages.

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