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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Ensuring Smooth Transitions of Care for Limited English Proficient Patients

Transitions in care -- when a patient moves from one setting of care to another -- represent significant vulnerability for all patients. When a ...
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Topics: Healthcare, Access & Outcomes

Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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Topics: Insurance, Healthcare, Access & Outcomes

For the Deaf and Hard of Hearing, Behavioral Healthcare Access Presents Unique Challenges

One of the most underrepresented and under-treated populations in our country is the deaf and hard of hearing. Historically, deaf and hard of hearing ...
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Topics: Healthcare, Access & Outcomes

This is why Section 1557's Language Access Rules Must be Preserved

One incremental improvement can pave the way for significant change. Section 1557 of the Affordable Care Act (ACA) is one such improvement. The law ...
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Topics: Healthcare, Access & Outcomes

How Language Support Improves Risk Stratification Pools

Risk isn’t just a strategy board game. It's a guiding principle in reaching conclusions and making decisions. Nowhere is the need to identify and ...
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Topics: Healthcare, Access & Outcomes

In the Era of Patient-Centered Care, Language Support is Critical

At 18 percent of the U.S. gross domestic product, the healthcare industry is a mammoth web that ties together for-profit and nonprofit health ...
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Topics: Healthcare, Access & Outcomes

Improve Patient Experience with Quality Medical Interpreting

The recent shift in our nation's healthcare reimbursement model (from pay-for-volume to pay-for-value) has given patient satisfaction scores a new ...
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Topics: Healthcare, Access & Outcomes

Improve Health Outcomes with Better Language Access

The Affordable Care Act (ACA) has significantly impacted the healthcare industry over the past 6 years. And while the fate of the ACA is unknown, ...
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Topics: Healthcare, Access & Outcomes

Medical Interpreting: 3 Signs Your Hospital Deserves an Upgrade

Patient-provider communication has a direct impact on medical outcomes, patient satisfaction and system-wide efficiency. Considering the ongoing ...
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Topics: Healthcare, Access & Outcomes

Open Enrollment: Communicate With Your Applicants in Any Language

It’s that time of year again. Today the Marketplace Open Enrollment Period commences, and Americans across the country will be shopping for new ...
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Topics: Insurance, Healthcare, Access & Outcomes